Trade Floor Support Engineer
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Job Summary
Trade Floor Support Engineer (Contract)
Location: London (Onsite 5 days a week)
Contract: 3 months with possible extensions
Hours: Core business hours with flexibility to work until 10:30pm when required
The Role
Were looking for a hands on Trade Floor Support Engineer who thrives in a fast paced high-pressure environment. Youll be the frontline tech hero supporting business users across the trading floor delivering outstanding service resolving issues fast and keeping systems running smoothly when it matters most.
This is an onsite customer facing role where responsiveness technical depth and calm under pressure are essential.
What Youll Be Doing
- Deliver 1st to 3rd line support via phone email ServiceNow and in person meeting SLAs and managing user expectations
- Provide trade floor and market data support including Bloomberg and Reuters
- Onboard new joiners handle desk moves (intraday & out of hours) and support ad hoc testing
- Support desktop laptop VDI and mobile devices (iPhones/iPads)
- Troubleshoot hardware software O365 Windows 10 and broker applications
- Work closely with 3rd party vendors to drive issue resolution
- Participate in out-of-hours on-call and provide late cover up to 10:30pm when required
- Contribute to continuous improvement always looking for smarter better ways of working
What Youll Bring
Essential Experience
- Proven Trade Floor Support experience
- Market data support (Bloomberg Reuters) in a trading environment
- Strong Windows 10 O365 and desktop support knowledge
- AD GPO WMI SCCM administration experience
- Desktop virtualisation: Citrix XenDesktop VMware Nutanix
- Broker applications experience (Brokertec GFI ICAP etc.)
- Mobile device support (iPhone iPad)
- ServiceNow ticketing experience (highly desirable)
Nice to Have
- PowerShell scripting
- Exchange administration
- Strong familiarity with SCCM Console
The Person Were Looking For
- Confident communicator clear calm and professional at all levels
- Proactive self-motivated and comfortable working with minimal supervision
- Thrives under pressure and tight deadlines
- Flexible resilient and tenacious
- A true team player with leadership and mentoring capability
- Able to influence delegate and guide others effectively
- A genuine desire to make things better not just keep the lights on
Additional Information :
#TalanUK
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Talan is an international consulting and technology expertise group that accelerates the transformation of its clients by leveraging innovation, technology, and data. For over 20 years, Talan has been advising and supporting businesses and public institutions in the implementation of ... View more
