Digital Manager (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Digital Manager manages end to end creation execution and documentation of long term / multi-year business strategy and roadmaps.

Acts as source for developing new and innovative set of business capabilities. This role is responsible for contributing to Digital business strategies through the development of business roadmaps and/or KPIs/targets working closely with a specific business unit or segment to enhance/optimize digital customer journeys.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements risk and / or complexity
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degree or relevant professional certifications designations or equivalent required
• 7 years relevant experience

Customer Accountabilities:

• Develops and executes the long-term strategic plan and associated roadmaps for the capabilities assigned ensuring they align with the broader Digital vision
• Provides the recommended sequencing for change and delivery of the new / existing capabilities assigned
• Develops new functionalities to complement current customer communication channels
• Interacts collaborates and helps influence peers and business partners to ensure alignment to the long-term strategic plan and associated roadmaps of the capabilities assigned
• Proactively positions the capabilities assigned with senior leaders to actively understand and address evolving business needs
• Understands qualitative and quantitative business levers to influence change; optimize the complete customer journey through process technology and customer experience improvements
• Supports customers banking needs in their channel of choice with a focus on migrating sales and servicing transactions from assisted channels to Digital
• Uses forward thinking and identify impacts of an initiative on an individual business by determining needs / requirements / priorities and defining options and achieving consensus on approaches where possible
• Builds the business case and defines the rollout plan in collaboration with the senior management and other partners
• Provides guidance during frequent interactions with the working group and business leads; Act as an advocate for the capabilities (for the area of responsibility)
• Manages the ongoing sustainment model through performance monitoring enhancements and optimizations

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to Digital activities within the business area
• Drives the successful execution of the end-to-end lifecycle of assigned key business capabilities including the end to end financial ownership ongoing optimization (people process enablers) ongoing sustainment oversight including user adoption and engagement
• Supports Senior Management as a subject matter expert for delivering the next evolution of key capabilities
• Sets and drives achievement of digital sales and servicing targets optimizing distribution between assisted channels and Digital
• Attends and participates in internal and external industry committees and/or conferences for capabilities assigned
• Identifies and manages risks (market operational technology) associated with the business area
• Identifies and implements process improvements that reduce costs or create capacity within capabilities assigned
• Manages vendor partners as applicable to obtain assistance in defining capabilities and roadmap for the business
• Works with partners to ensure all tools are in place for successful sustainment of the capabilities assigned; Oversees the development of operations / sales / technology support tools and templates for impacted employees; Ensures communication and change management strategies are in place
• Is the point of contact for the business and various business partners like Marketing Project Delivery Technology Delivery Operations etc. on any day-to-day inquiries or BAU changes
• Clearly defines capability success metrics around overall effectiveness for capabilities assigned and track progress
• Develops portfolio dashboard for capabilities assigned that could include testimonials and portfolio metrics for reporting to business lines; the report would include successes and challenges and trends frequency of reporting
• Actively seeks feedback from users and support areas including the various business partners like Project Delivery Technology Delivery Operations etc.
• Keeps abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
• Protects the interests of the organization identifies and manages risks and escalates non-standard high risk initiatives / activities as necessary
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite
• Manages through ambiguity lead Planning efforts through PI Planning and other Agile efforts

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues / points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends / developments and grows knowledge of the business related tools and techniques
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.