Customer Support Specialist
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic this role you will be the first point of contact for our valued customers providing exceptional service and support to ensure a positive experience. You will assist customers with inquiries resolve issues and guide them through our products and services.
Responsibilities
- Act as the primary point of contact for customer inquiries and provide timely solutions.
- Resolve customer complaints via phone email or chat in a professional manner.
- Maintain an in-depth knowledge of our products and services to effectively assist customers.
- Document customer interactions and update customer records to ensure accurate tracking of issues.
- Identify recurring customer issues and provide feedback to management for process improvements.
- Assist in onboarding new customers and educating them about our services.
Qualifications :
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer support role or similar position.
- Exceptional communication skills both written and verbal.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to handle stressful situations with patience and professionalism.
- Proficient in using customer support software and tools.
Additional Information :
Benefits:
- Competitive Salary
- Flexible Work Schedule
- Paid Time Off (PTO)
- Health & Wellness
- Professional Development
- Employee Discounts
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
