Contact Center Representative

Location: Orchard Park NY

This position is performed onsite however there are opportunities to work a hybrid schedule based on tenure and performance.

PositionSummary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

1. Productivity: Call contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
2. Conversion: Meet or exceed established phone and conversion goals for each session/semester including Close %.
3. Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
4. Persuasion: Deliver prepared scripting to potential students using persuasion and relationship building skills to encourage persistence through the enrollment process.
5. Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

• Telephone skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Goal oriented
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience

Qualifications:

• High school diploma or equivalent
• Previous customer service or sales experience
• Internet savvy with knowledge of Microsoft Office product including Outlook
• High degree of phone etiquette problem solving and ability to build rapport

Schedule: MonFri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

Salary:

$38000 per year ($18.27 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused private nonprofit college built differently to serve the needs of students alumni associates employers and the community. Founded in 1854 Bryant & Stratton College offers real-world education leading to bachelors associates and professional certificates after completion in the fields of healthcare technology legal business graphic design and more. We offer a comprehensive benefits package that includes competitive salaries medical/dental/vision insurance generous paid time off 401(k) and company-paid college tuition for associates and their families.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant Receptionist Human Resources Data Entry Work from Home Office Entry Level Clerical Customer Service Representative Call Center Full Time Clerk Server Education

Required Experience:

Unclear Seniority