Nurse PHRN Medical Billing

Pasig - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the job: PHRN - Medical Billing (100% Onsite in Ortigas) To Start on January 12 2026

WITH SIGNING BONUS! *
*-depending on experience to be discussed at the latter part of the process

Work setup: 100% Onsite (Ortigas Pasig City)

Shift: Shifting schedulepredominantly night shift

Start Date: January 12 2026

Responsibilities:

Coverage and Access Specialist (PHRN)

Professionally and compliantly interact with insurance payer representatives during outbound phone calls for benefit verifications (New BVs Annual reverification BVs and Bridge Eligibility Checks) and coverage exception follow-up calls (Prior Authorization (Pas) Non-Formulary Exceptions (NFEs) and Appeals)
The volume and case type to be worked to be determined by Novartis but in collaboration with supplier based on current SLAs within the PSC and expected agent productivity
Accurately and concisely document payer interactions to inform cross-functional partners on the patients coverage status

Care Navigator (PHRN)

Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer workstreams for the specific assigned program
Learn and utilize protocols to respond to customer phone chat fax SMS/text mail and e-mail inquiries as well as other communication channels in a prompt and courteous manner
Professionally and compliantly interact with customers relevant Novartis associates and other external contacts during inbound and outbound phone calls
Manage assigned cases throughout the patient journey; perform proper and timely escalation tracking triage and follow-up where required

Requirements:

Must have an active PHRN license
With or without BPO experience
Good English communication skills
Knowledge of healthcare regulations and compliance
Ability to work independently and as part of a team

About the job: PHRN - Medical Billing (100% Onsite in Ortigas) To Start on January 12 2026 WITH SIGNING BONUS! **-depending on experience to be discussed at the latter part of the process Work setup: 100% Onsite (Ortigas Pasig City) Shift: Shifting schedulepredominantly night shift Start Date: Janu...