AC Manila Service Request Coordinator Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
ManagerJob Description & Summary
Job Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Job Description
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects ensuring their successful planning budgeting execution and completion.
Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
Develop skills outside your comfort zone and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Managed Services team you will manage track and coordinate incoming service requests and change activities across multiple client accounts. As a Manager you will lead teams and manage client accounts focusing on strategic planning and mentoring junior staff. This role is essential for maintaining smooth day-to-day service delivery and fostering relationships with both clients and internal stakeholders.
Responsibilities
- Coordinate and track service requests across client accounts
- Lead teams to facilitate smooth daily service operations
- Mentor junior staff to enhance their skills and performance
- Build and maintain productive relationships with stakeholders
- Implement strategic planning for impactful service delivery
- Analyze service metrics to identify areas for enhancement
- Maintain adherence to quality standards in activities
- Address client needs promptly and effectively
What You Must Have
- Bachelors Degree in Business Administration/Management Information Technology Operations Management/Research
- 7 to 11 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Certification or formal training in Service Management
- Experience or coursework in Project Coordination
- Understanding of IT service management frameworks
- Proficiency in service management tools like ServiceNow
- Excelling in organizational and multitasking abilities
- Demonstrating analytical and reporting skills
- Managing expectations in SLA-driven environments
- Thriving in fast-paced environments while maintaining discipline
- Background in managed service delivery or shared services environments
Company Overview
PwC AC Manilas Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth optimizing operations and seizing opportunities. With our team of professionals cutting-edge technology and deep industry knowledge we help businesses stay ahead of the competition deliver strategic solutions and unlock long-term value.
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Manager
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
