Service Engineer

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you a current Elekta employee

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

DESCRIPTION -

Perform complex and technically demanding support of Elekta Hardware System and associated Software. The position requires professional representation between the customer and the company in all aspects of customer relations.

RESPONSIBILITIES -

Conduct Servicing in area of responsibility
Liaison and customer support representative for the local region for Service support
Provide phone and email support technical advice & ECSC support as appropriate to customers
Able to complete all Technical Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders Safety Checks / Modifications as instructed by the Elekta Product Supply Centre for the installed systems
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required
Read analyze interpret and follow signal flow on blueprints schematics and wiring diagrams.
Instruct customers in proper use of the equipment.
Assist Sales/Customer Service with technical advice.
Stay current on all new Elekta products.
Submit timely and accurate reports assigned.
Perform other related duties as assigned or requested.
Ability to represent the organization in a professional and positive manner.
Uphold Elektas philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations thereby fulfilling legal responsibilities and enhancing the quality of our organization

RELEVANT KNOWLEDGE SKILLS AND COMPETENCIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Proficient and qualified to conduct Elekta Linac Installations
Completed all relevant Elekta Linac Training Courses
Ability to troubleshoot/diagnose issues with software and hardware interfaces.
Excellent written and Verbal communication skills
Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
Ability to effectively interact with customers (via phone and face-to-face)
Proficiency in the use of test equipment and hand tools including oscilloscopes multi-meters.
Must have excellent skills in verbal and written communication skills.
Exceptional customer service skills.
Be a self-motivated worker able to interact and communicate well with all levels of the business
Bacolod-based candidates are preferred.

EDUCATION AND/OR EXPERIENCE

Bachelors degree in engineering or associated discipline
Minimum 5-7 years experience in field service and troubleshooting complex electronic or capital equipment
Experience in Elekta Product is an advantage
Previous experience in large medical device field service strongly preferred such as linear accelerator MRI X-ray is desirable
Strong communication and problem-solving skills
Proactive independent and patient

Required Experience:

Are you a current Elekta employee Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professio...

Are you a current Elekta employee

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

DESCRIPTION -

RESPONSIBILITIES -

Conduct Servicing in area of responsibility
Liaison and customer support representative for the local region for Service support
Provide phone and email support technical advice & ECSC support as appropriate to customers
Able to complete all Technical Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders Safety Checks / Modifications as instructed by the Elekta Product Supply Centre for the installed systems
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required
Read analyze interpret and follow signal flow on blueprints schematics and wiring diagrams.
Instruct customers in proper use of the equipment.
Assist Sales/Customer Service with technical advice.
Stay current on all new Elekta products.
Submit timely and accurate reports assigned.
Perform other related duties as assigned or requested.
Ability to represent the organization in a professional and positive manner.
Uphold Elektas philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations thereby fulfilling legal responsibilities and enhancing the quality of our organization

RELEVANT KNOWLEDGE SKILLS AND COMPETENCIES

Proficient and qualified to conduct Elekta Linac Installations
Completed all relevant Elekta Linac Training Courses
Ability to troubleshoot/diagnose issues with software and hardware interfaces.
Excellent written and Verbal communication skills
Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
Ability to effectively interact with customers (via phone and face-to-face)
Proficiency in the use of test equipment and hand tools including oscilloscopes multi-meters.
Must have excellent skills in verbal and written communication skills.
Exceptional customer service skills.
Be a self-motivated worker able to interact and communicate well with all levels of the business
Bacolod-based candidates are preferred.

EDUCATION AND/OR EXPERIENCE

Bachelors degree in engineering or associated discipline
Minimum 5-7 years experience in field service and troubleshooting complex electronic or capital equipment
Experience in Elekta Product is an advantage
Previous experience in large medical device field service strongly preferred such as linear accelerator MRI X-ray is desirable
Strong communication and problem-solving skills
Proactive independent and patient

Required Experience:

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

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About Company

Elekta

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