CS Team Manager
Share
Job Location:
Yearly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Manager OneFamily Admin
Location:Brighton
Ready to lead inspire and make an impact
Join OneFamily as aTeam Managerand take charge of a dynamic team delivering exceptional customer service across our product range. This is your opportunity to shape customer experiences drive innovation and play a key role in implementing our company strategy.
What youll do:
- Lead and develop a high-performing team ensuring top-quality service and compliance.
- Drive continuous improvement through coaching mentoring and process innovation.
- Collaborate across the business to achieve strategic goals and deliver outstanding results.
- Manage risk reduce breaches and champion fair treatment for all customers.
What were looking for:
- Proven experience in Financial Services and customer service operations at managerial level.
- Strong leadership skills with the ability to inspire and empower teams.
- Excellent communication and problem-solving abilities.
- Knowledge of contact centre technologies and regulatory requirements.
- A proactive flexible mindset with a passion for change and improvement.
Why OneFamily
Were committed to doing whats right championing our customers and working better together. If youre dynamic enthusiastic and ready to make a difference wed love to hear from you.
Apply today and help us shape the future of customer service!
The Company
OneFamily are an award-winning financial services company providing products and services that help modern families thrive.
We believe that finance isnt just personal. Every decision you make affects the people you care about most. Thats why we believe in creating products for modern families: the dual parents the divorced the single parents the live-in grandma and the mate that your kid calls Uncle - whatever family means to you.
Work With Us
The Benefits
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!Click here to find out more.
Find out more about what its like to work with us by clicking here.
Documents
Required Experience:
Manager
Key Skills
- Computer Hardware
- Fund Management
- Attorney At Law
- Jni
- Analytics
About Company
OneFamily is a mutual society offering Child Trust Funds, ISAs, Lifetime ISAs, Junior ISAs, Tax-Exempt Savings Plans and Over 50s Life Cover.
