Service Complaint Panel Member

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A vacancy will arise for an AVM (Any Profession) to serve as a SCT Panellist within the Service Complaints Team at RAF High Wycombe on Volunteer ex-Regular Reserve Terms and Conditions of Service (TCoS) (90 days maximum) with an initial proposed start date of being not before 24 December 2026 (or later subject to candidate status). Flexible working arrangements may be/is available to allow working from an Alternative Working Address and will be open to negotiation depending upon the needs of the Service and the individual.

The role is responsible for:

Ensuring the timely progression of the complaint. The RAF SC Journey provides a standard timescale you should use or adapt to the circumstances of this complaint.
Ensuring that a thorough investigation of the complaint takes place and the Complainant and all Participants/Respondents are given opportunity to comment on the said investigation.
Determine if the complaint is well-founded and if so determine what redress if any is within your authority would be appropriate and to grant any such redress.
Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself.
Ensuring the Complainant and all Respondents/Participants are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues.
When appropriate debriefing your decisions to the Complainant and all Respondents.
Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint.
Keeping a detailed record of your actions as the SCT Panellist.