Team Lead, Underwriting (Remote First)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech we make getting the right coverage simple fast and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
At Zensurance we value ownership collaboration and innovation. Our team thrives on solving complex challenges challenging the status quo and making a real impact in an industry ready for change.
If youre looking to build something meaningful in a fast-growing customer-focused company wed love to hear from you!
We are looking for a Team Lead Underwritingto drive the continued growth of our Operational Underwriting Team!
Reporting to the Director of Insurance you will play an important role in meeting the organizations strategic objectives. Your primary responsibilities will involve the day-to-day leadership of our fast-growing underwriting team and building and maintaining a culture of high performance and profitable growth by promoting an environment that encourages productivity collaboration and a high level of professionalism.
As the first-level people manager you will provide supervision and coaching to professional-level underwriters and underwriting assistants as well as support the Director of Insurance and Underwriting Leadership Team in recruitment continued people development and performance management.
This is a remote-first role within Canada.
Responsibilities - Operational Underwriting:
- Manage the teams volumes and headcount forecasting; identify operational and technology areas of opportunity.
- Drive improvements to the overall team performance by refining internal and external processes and consistently meeting SLAs and KPIs.
- Manage relationships with the broker teams to promote a culture of trust and collaboration.
- Work closely with other stakeholders in the organization including Brokers Finance Insurance Analytics and others to improve end-to-end processes in the organization and to ensure smooth and effective day-to-day interactions.
- Act as a resource to our broker team for any complex underwriting questions.
- Keep up to date with industry trends to deliver excellence in underwriting and continuously build expertise.
- Maintain data integrity to support the underwriting processes and help the teams objectives.
Responsibilities - Team Management:
- Supervise manage and guide a team of underwriters and underwriting assistants.
- Develop and monitor team goals and performance metrics.
- Identify areas of improvement and growth opportunities for team members measure their progress toward their objectives over time.
- Promote knowledge sharing and an open safe work environment.
- Foster and advocate for cross-team collaboration and transparent communication.
- Foster an environment of continuous learning and improvement.
Requirements:
- 6 years of commercial or specialty insurance underwriting experience.
- 2 years of experience managing teams.
- University degree in a Bachelor of Commerce Analytics or other type of a business field is preferable.
- CIP/CAIB CRM FCIP designations are an asset.
- Strong proficiency with Google Workspace and Excel or similar office tools.
- Experience using Zendesk Slack and Salesforce is an asset.
- A passion for insurance underwriting.
- Exceptional problem-solving and analytical skills.
- Advanced written and verbal communication skills.
- Strong collaboration skills ability to take the lead in group settings.
- A commitment to continuous improvement learning and knowledge sharing.
Benefits & Perks at Zensurance:
At Zensurance we know that when our people thrive so does our business. Thats why we offer a flexible people-first work environment designed to support your well-being growth and success.
Work Your Way
Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: Office in a box with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
Your Health Your Way
Flexible health and dental plans for families including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up because family comes first
Investing in Your Growth
Education assistance reimbursement for courses conferences books and memberships
Opportunities to learn from industry experts and grow your career
Staying Connected
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
Were building something special. Come be a part of it!
Who We Are:
Business is hard work but insurance doesnt have to be!
We empower business owners with simple tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER We set ambitious goals and achieve them.
INCLUDEWe foster an open and safe space for all.
INTEGRITYWe do whats right.
INVENTWe create straightforward innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool and youre welcome to use it to prepare for your interview. However please dont use AI assistants during the live interview itself. We want to have an authentic conversation with you and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know we use an AI scribe to help us take notes and review interviews ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support let us know were here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of applications we receive know that a real human (not a bot!) is reviewing yours. We appreciate your patience and cant wait to learn more about you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
At Zensurance we simplify the process of getting commercial insurance for your business. Get a free online quote!
