Sr. Product Manager (Screens) TID (Contractor Position)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Senior Technical Product Manager in the Technology Innovation Department plays a pivotal role within the product development team collaborating closely with the UX Research and Design Content Engineering and Program team members assigned to each program. Together they strive to uphold technical product excellence in civic technology operating within the specific constraints of the MBTA.

The L3 Senior Technical Product Manager is responsible for a wide variety of product management tasks primarily in prioritization strategic roadmapping and team operations related to a complex technical product or multiple products simulataneously.

Technical Product Management Capabilities

• Build and execute on a complex product roadmap or roadmaps for multiple products. Develop document and clarify the problems the product solves for in a roadmap. Ensure work aligns with MBTA and TID priorities. Maintain a prioritized product backlog.
• Leverage quantitative data and user research to prioritize work. This includes prioritizing work from sprint to sprint and maintaining a backlog of tasks in collaboration with research design tech and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions.
• Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders technical architecture and features of the web application and how to communicate about those things with the product team and with MBTA leadership.
• Prioritize the needs of users throughout the delivery process in partnership with the program and product development teams.

Product Management Leadership

• Ensures alignment among product team members
• Participates in interview and evaluation of team member candidates
• Present product teams work at department-wide presentations and rituals
• May represent the department at external events

Push TID to be Better

• Be a committed vocal collaborative member of TID and push for TID to do better in any/all dimensions of its work.
• As a member of TID this role is responsible for leading practicing and upholding TIDs working agreements which are essential to the departments success.
• Other duties as assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day seven (7) days per week as directed by supervisory staff for severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision

• None

Minimum Education

• Bachelor degree

• Five (5) years experience in product management
• Demonstrated proficiency in product management best practices
• Experience managing products that involve a combination of software design stakeholder and/or vendor management
• Experience achieving buy-in from internal and external stakeholders
• Experience with agile best practices and modern task management and communication tools (such as Asana Notion Slack)
• Experience working collaboratively on a cross-functional team including Engineers UX Designers and/or Researchers
• Demonstrated ability to translate business requirements into technology needs

Preferred Experience and Skills

• Experience or interest in public sector transportation agency and/or civic technology team.
• Knowledge of transit data standards (such as GTFS GTFS-RT TODS TIDES)
• Excellent oral and written communication skills and the ability to translate both for technical and non technical audiences
• Strong analytical thinking and problem solving abilities
• Strong collaborative mindset
• Ability to define a hypothesis and approach both quantitative and qualitative data to find your own answers
• Attention to detail

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.

• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions

• Adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check background screening and the MBTAs medical requirements including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.