Program Manager I, Global Logistics, Cross-Border Carrier Center (XBCC)
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Job Location:
Nashville, IN - USA
Yearly Salary:
$ 50100 - 107200
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Join Amazon Global Logistics Cross-Border Carrier Center (XBCC) team as a Program Manager where youll play a crucial role in ensuring smooth delivery of customer packages to over 200 countries worldwide. This position offers the opportunity to work with a complex network of internal and external partners while supporting our global export supply chain process.
Key job responsibilities
- Monitor and resolve package delivery delays through collaboration with multiple stakeholders
- Provide timely and effective support to carrier partners including internal escalations when needed
- Analyze carrier cases independently and implement solutions
- Identify and investigate trends in delivery defects partnering with cross-functional teams to address root causes of systemic issues
- Create clear and concise documentation of investigations and outcomes optimizing processes through use of AI and automation workflows
- Maintain high standards of attendance productivity and quality while adapting to evolving business needs
A day in the life
Your day begins with reviewing carrier cases and prioritizing time-sensitive issues. Youll collaborate with internal teams and external partners to troubleshoot delivery challenges analyze data for trend identification and participate in problem-solving discussions. Using your analytical skills youll work with Excel to manage and analyze large datasets creating reports that drive process improvements. Throughout the day youll document case resolutions and share insights with stakeholders to prevent future issues.
About the team
The Global Logistics Exports - XBCC team ensures seamless international package delivery from the US and UK/EU to over 200 countries. We focus on continuous improvement and customer satisfaction through data-driven problem-solving and cross-functional collaboration to optimize our global export operations.
- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 2 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Lean principles and DMAIC methodology
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Knowledge of SQL
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
- Monitor and resolve package delivery delays through collaboration with multiple stakeholders
- Provide timely and effective support to carrier partners including internal escalations when needed
- Analyze carrier cases independently and implement solutions
- Identify and investigate trends in delivery defects partnering with cross-functional teams to address root causes of systemic issues
- Create clear and concise documentation of investigations and outcomes optimizing processes through use of AI and automation workflows
- Maintain high standards of attendance productivity and quality while adapting to evolving business needs
A day in the life
Your day begins with reviewing carrier cases and prioritizing time-sensitive issues. Youll collaborate with internal teams and external partners to troubleshoot delivery challenges analyze data for trend identification and participate in problem-solving discussions. Using your analytical skills youll work with Excel to manage and analyze large datasets creating reports that drive process improvements. Throughout the day youll document case resolutions and share insights with stakeholders to prevent future issues.
About the team
The Global Logistics Exports - XBCC team ensures seamless international package delivery from the US and UK/EU to over 200 countries. We focus on continuous improvement and customer satisfaction through data-driven problem-solving and cross-functional collaboration to optimize our global export operations.
- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 2 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Lean principles and DMAIC methodology
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Knowledge of SQL
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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