Operations Specialist (Weekend Shift)

BitGo is the leading infrastructure provider of digital asset solutions delivering custody wallets staking trading financing and settlement services from regulated cold storage. Since our founding in 2013 we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies BitGo serves thousands of institutions including many of the industrys top brands exchanges and platforms and millions of retail investors worldwide. As the operational backbone of the digital economy BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information visit.

Weekend Shift: 5am-5pm Fri-Sun

The Operations Specialist will work on-site for BitGo Trust Company in Sioux Falls SD. This role will be part of a team working shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume complex confidential trust operational activities in accordance with company policies and procedures. Essential duties and responsibilities include but are not limited to:

Responsibilities

• Provide operational support for customer support for banking transactions
• Opening and closing accounts on the trust accounting system
• Daily processing of transactions and data input
• Perform system testing and enhancements
• Responsible for administration and operational support of all accounts under administration
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
• Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Requirements

• 1-2 years of operations experience preferred OR a Bachelors Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
• Highly effective verbal and written communication
• Accuracy and attention to detail
• Highly organized with work tools like emails spreadsheets databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills positive attitude active listening and problem-solving skills
• Attention to detail and a commitment to constant improvement
• Ability to prioritize tasks multi-task and meet deadlines
• A team player with strong judgment and decision making skills
• Must be based in Sioux Falls SD

Why Join BitGo

Disrupting an industry takes vision innovation passion technical chops drive to deliver collaboration and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership craftsmanship and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving and who want risks to be part of the team that changes the worlds financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary bonus and stock options
• 100% company-paid health insurance for employee spouse/partner and children (medical vision dental life FSA HSA)
• 401k company match up to 5%
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off
• Great colleagues and inspiring startup environment