Clinic Manager

Whole Womans Health Alliance (WWHA) is a 501(c)3 organization that intentionally seeks to open clinics in areas of the country which are most impacted by anti-abortion legislation. Whole Womans Health Alliance provides abortion care that puts patients first. We stand in the light to revolutionize the conversation around abortion in this country.

Independent abortion providers like Whole Womans Health Alliance provide over 60% of abortions in the United States and intentionally operate in areas of the country that have the most onerous regulations. We do this because we believe safe affordable quality abortion care should be accessible to all regardless of their zip code.

Whole Womans Health Alliance works in a coordinated strategy with the Stigma Relied Fundand Whole Womans Health. For more information please visit and

Summary

The Clinic Managerleads Whole Womans Health (WWH) clinic ensuring operational excellence financial sustainability and the highest standards of patient care. The Clinic Manager is responsible for all office activities including staffing supervision systems development and review running sessions coordinating compliance with regulations and building team spirit and will work closely with the Chief of Staff Services Leadership Team the advocacy team and other staff members as needed.

The Clinic Manager will assist with the opening and/or acquisition of this new Whole Womans Health Alliance non-profit clinic and ensure it is sustainable and aligned with the Whole Womans Health vision philosophy and mission. The Clinic Manager plays an important role in the establishing and growing of the Whole Womans Health Alliance brand in the community as the on the ground representative for the organization.

A Clinic Manager must be respectful empathetic and able to maintain a patient-centered atmosphere. They must demonstrate a strong commitment and interest in the field of reproductive health and must be able to inspire others to do good work.

Essential functions:

Leadership

• Walk the talk in all actions and words be a role model of our mission and vision for the staff and the people in our care.
• Uphold the core values of Whole Womans Health. Practice open and honest conversation. Remember we hold folks to their greatest this means you your staff and the patients in our care.
• Maintain an extraordinary working relationship between the front office and clinical staff members building a bridge between the two areas. Possess superb Customer Service skills including through phone internet telemed and all platforms where patients get care from WWH.
• Be alert and attuned to current events and changes in the abortion care world seeking opportunities for our leadership talent physicians and added services.
• Be a veracious reader of business books listservs management tips etc. to remain informed fresh and cutting edge.

Management

• Supervise clinic staff.
• Orient and train staff in clinic operations and to the WWH culture and standards.
• Run the TOP and GYN sessions; on-site whenever there is a clinic session - supervising the clinic flow manage triage and promote efficiency.
• Understand of emergency protocols and responses.
• Manage staff hiring firing and evaluation (in conjunction with the Chief of Staff) new employee orientation and training.
• Manage staff scheduling and staff payroll submission.
• Maintain staff and provider personnel files.
• Decide which staff are authorized to have keys alarm codes access to money or and controlled medications. Supervise staff access.
• Handle emergency situations and train staff to do so as well. Coach and debrief staff after any incident.

Communication

• Attention should be on the patients and staff in the day-to-day running of the clinic. Strategic noticing planning and prevention are key.
• Maintain communication and professional working camaraderie with other WWH and WWHA clinic sites and with the WWH HQ management company team.
• Communicate each days vital signs to the Services Leadership Team.
• Maintain clear communication and rapport with MDs.
• Understand all Whole Womans Health policies procedures and protocols
• Communicate regularly with staff memos meetings workshops.

Systems Management

• Accountable for patient records management and required reporting to state health departments CLIA NAF.
• Manage patient appointment templates scheduling and follow-up systems.
• Responsible for clinic income/cash mgmt. Must understand medical billing abortion funding Medicaid/Insurance systems clinic cash flow/accounting.
• Understand quality control and regulatory compliance.
• Ensure that the inventory in the office is sufficient.
• Keep an eye on cost effectiveness cost containment. Comparison-shopping is mandatorybe careful of over- and under-stocking.
• Demonstrate expertise in Risk Management.
• Focus on practice improvement and quality issues. Note services we may add and discuss ways to improve our care.

Community Marketing and Public Relations

• Work with Services Leadership and Marketing staff to develop and monitor a local outreach plan.
• Maintain an awareness of local community issues.
• Interact with outside physicians agencies offices hospitals etc. as needed to develop and maintain a strong referral network.
• Work with WWHA Advocacy Manager to develop and strengthen local community connections and relationships.
• Work with WWHA development team to secure grants and funders and to support grant reporting.

Physical Plant and Security systems

• Maintain physical plant and aesthetics of the facility. Address any problems promptly.
• Obtain estimates for repair and maintenance services before services are rendered get ok from Chief of Staff.
• Ensure that all security equipment and services are functioning correctly; provide training so that the staff is using it properly.
• Serve as the local contact for the alarm company and on-site contact for police.
• Understand federal state and local regulations regarding signage protesting picketing.

Experience and General Requirements:

• College Graduate or Licensed nurse preferred.
• At least 3 years of experience in healthcare reproductive health and/or abortion care.
• People management skills leadership patience honesty humility courage.
• Discretion and boundaries- does not discuss staff with other staff keeps proprietary information confidential and maintains professional boundaries in relationships with staff.
• Organizational skills able to develop systems and train staff on them.
• Dependable professionalism and savvy business skills.
• Demonstrated excellence in time management.

• Competence using computers software/web ware E.H.R. office and medical equipment.
• Experience with medical billing posting charges and basic accounting.
• Must be able to work 5 days/week including Saturdays.
• Advocacy and/or fundraising experience strongly preferred.
• Fluency in Spanish preferred

Required Continuing Education/Training:

• Certification in Basic Life Support biannually.
• Training in/knowledge of emergency supplies their inventory their location in the office and their use.
• Annual OSHA and personal protective equipment training.
• HIPAA training.
• Security updates (FACE etc).

Physical & Remote Requirements

• Must possess the ability and capability to perform any task in the office.
• Must have excellent visual and hearing acuity.
• Ability to work effectively in a fully remote environment managing time priorities and projects with minimal supervision.
• Strong written and verbal communication skills to collaborate with colleagues leadership and external partners across multiple states.
• Comfort with using new or different communications and IT tools as needed.
• Ability to balance multiple deadlines in a fast-paced environment while staying adaptable to shifting priorities.
• Commitment to creating a professional distraction-free workspace that supports productivity and confidentiality.

Compensation/Benefits

• A competitive salary commensurate with experience.
• 401(k) plan with a 3% company match.
• Flexible work hours and family support programs
• Additional perks including employee discounts and virtual team-building activities.
• A culture/environment that is diverse stimulating and comprised of passionate and dedicated people.
• Company laptop and cell phone provided by employer.

Additional Benefits for Full-Time Staff:

• Eligible to enroll in medical dental and vision insurance offerings as well as voluntary life and disability insurance.
• Employee Assistance Program (EAP) providing confidential 24/7 support services including mental health counseling financial and legal consultations work-life balance resources and wellness programs. Also includes a Basic Term Life and AD&D Insurance with $25000 in coverage.
• Two weeks starting paid personal time off increasing with tenure plus seven paid holidays.

Please note that this is a working job description that may evolve as the needs of the company change.

Whole Womans Health is an Equal Opportunity Employer and we welcome applications from women people of color and members of the LBGTQIA community. We do not discriminate on the basis of actual or perceived race creed color alienage or national origin ancestry citizenship status religion or belief age marital or partnership status family status pregnancy and maternity disability or handicap sexual orientation gender gender identity gender reassignment predisposing genetic characteristic military or veteran status arrest record or any other legally protected characteristic protected by applicable federal state or local laws.