Senior Customer Technical Support Specialist Help Desk

Dahlgren, VA - USA

Yearly Salary: USD 65000 - 75000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION
Watershed Security is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experiencing. Watershed is looking for a Senior Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren VA. Must have Six (6) years of professional experience in Industry Federal or DoD Help Desk Support using a help desk tool such as BMCs Remedy or ServiceNow. This position is required to be designated as IAT III level with a DoD Top Secret/SCI Eligible Clearance.

REQUIRED QUALIFICATIONS

High School or GED
Must have one of the following: CASPCE CCNP Security CISA CISSP (or Associate) GCED or GCIH
Six years of professional industry experience
Active DoD TS/SCI Eligible
Ability to work on-site in Dahlgren VA
Ability to travel up to 10%
Experience with help desk tools such as BMCs Remedy or ServiceNow.
Excellent communication and interpersonal skills

*Contingent upon award*
PAY RANGE
Final salary is influenced by factors such as location contract labor categories experience skills education and certifications. Watershed offers competitive compensation medical and dental benefits educational reimbursement 401K plans with matching 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $62000.00 - $72000.00 USD.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Experience:

Manager

JOB DESCRIPTIONWatershed Security is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experiencing. Watershed is looking for a Senior Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren VA. Must have Six (6) yea...