Office Assistant 3 (OA3)

This recruitment will remain open until December 18 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on December 18 2025. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Assistant 3 (OA3) position. This role is within the Operations Division and is based out of our Tumwater Office.

We are an employer of choice! Heres why:

About the Position

As the Office Assistant 3 with the Washington State Office of the Insurance Commissioner (OIC) you will be the welcoming face and steady center of a dynamic mission-driven state this position you are often the very first point of contact for consumers visitors and partners who rely on the OIC for guidance clarity and support. Your work directly advances our mission: to protect consumers safeguard the public interest and strengthen Washingtons economy through fair and efficient insurance regulation.

In this pivotal role you will bring your organizational expertise customer service talent and independent judgment to a wide range of essential responsibilities. From greeting visitors and managing complex administrative processes to ensuring the smooth flow of information supplies and communication across our headquarters you help keep the agency running effectively and efficiently. Your ability to respond knowledgeably to inquiries support multiple business units and maintain accurate records ensures that the public receives timely and trusted service.

If you enjoy being at the heart of operations thrive in a role where every day is different and take pride in work that truly supports the public good this position offers a meaningful and rewarding opportunity to make an impact.

This recruitment may be used to establish a qualified pool of candidates for Office Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3417 - $4542.

Benefits & Perks

The duties of the position include but are not limited to:

To read more about this position and view all duties clickhereto request a position description.

Required Qualifications:

• High school graduation or equivalent

AND

• Two years of full-time equivalent clerical and/or customer service experience*. Clerical and customer service experience includes duties such as answering multi line telephones greeting customers taking orders or responding to questions providing resolution to issues filing keeping records data entry processing mail inventorying supplies checking emails typing and/or managing schedules or calendars in an office setting.

AND

• Basic proficiency in Microsoft office products such as Excel Outlook and Word which includes:
  • The ability to create format edit preview print and save documents in word.
  • The ability to use basic formulas and functions as well as preview print and save in Excel documents.
  • The ability to type 40 words per minute.

AND

• The ability to move or relocate objects weighing up to 35 pounds with or without reasonable accommodations.

*An Associates degree fromanaccreditedinstitutionwhoseaccreditation is recognized by the U.S. Department of Education or Council of Higher Education Accreditation or a foreign equivalent will substitute for up to one (1) year of professional work experience.

Preferred/Desired Qualifications:

• Experience providing assistance and resolution to customers regarding inquiries complaints or problems in a helpful and professional manner in person over the phone and in writing.
• Experience using a Teams phone system
• Experience performing mailroom functions such as opening sorting and delivering mail and knowing how to mail items through certified mail FedEx etc.
• Experience performing supply room functions such as taking inventory placing orders and receiving/stocking supplies.
• Intermediate use of Microsoft products (Word Excel and Outlook)

Ready to join us

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position isrepresented by the Washington Federation of State Employees (WFSE).

• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with OA32025-08834 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at .