Systems Analyst

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary
This position is responsible for providing customer-oriented support and maintenance of systems in Microbiology & Immunology. The incumbent will upkeep desktop systems administration providing hardware and software support and will support the audio-visual services for department events and user meetings. They will coordinate IT information from various research labs and units establish good management and procedures for handling sensitive user and research data and train staff on how to use new technologies or follow procedures.

Organizational Status
This position reports to the Systems Administrator and supports the delivery of IT services to the department and research groups. Works independently and jointly within a team of IT technical staff to provide services to 250 faculty staff research trainees in a heterogeneous environment. Collaborates with faculty research trainees and staff to solve problems and provide solutions. Interacts directly with other University technology professionals as required.

Work Performed

• Supports a wide variety of desktop and research-specific software for Ubuntu Linux MacOS and Windows operating systems. Some of the software and/or packages are very unique and niche to a particular research focus.

• Performs analysis diagnosis and resolution of complex desktop problems for users recommends and implements corrective solutions and enters all support incidents into the ticketing system following established prioritizations and procedures.

• Onboards and off-boards faculty staff and students in compliance with departmental and university standards.

• Installs configures tests and troubleshoots workstations and related hardware and software.

• Performs preventative maintenance tasks troubleshoots and repairs re-purposes and retires department desktops laptops and other computing devices.

• Creates maintains and refines internal documentation to ensure workflows processes and deployment methods are clearly captured and easy for team members to follow.

• Updates and validates inventory records regularly ensuring accuracy completeness and alignment with operational and reporting requirements.

• Responsible for supporting AV within meeting rooms and lecture theatres using Microsoft Teams and Zoom for meetings workshops seminars and symposiums.

• Investigates bug reports determines their priority and validity and communicates relevant information. This includes numerous internal and external facing web applications.

• Provides ongoing training to staff faculty and students on new technologies and best practices based on internal operating procedures following UBC and end-user technical documentation.

• Develops instructional materials and provides training for users in use and configuration of software hardware network systems and peripheral equipment.

• Provides advice on information technology improvements services and procedures

• Deploys new hardware software networking and security updates.

• Coordinates computer peripheral and software license purchases with our research community.

• Reviews end-user requirements and provides recommendations for software and hardware purchases.

• Develops backup plans to ensure data is safe from loss or damage.

• Maintains records of computer system activity including system-use time and network traffic flows.

• Provides additional support for physical and virtual servers.

• Redirects the electronic waste for the department and coordinates secure destruction of hard drives.

• Performs other related duties as required

Consequence of Error/Judgement
Decisions and actions will have a direct impact on how efficiently and effectively departmental applications will perform and function. Errors in judgment poor development or failure to act could have a detrimental effect on these applications result in data loss or exposure of personal information and could significantly impact the educational and research mission of the department and damage UBCs reputation.

Poor quality of work will result in systems with usability issues that will lead to user dissatisfaction and frustration. Work will involve sensitive data and it is expected to follow all UBC Information Security Standards (ISS) Freedom of Information and Protection of Privacy Act and university policies while exercising good judgment diplomacy and tact in all interactions.

Supervision Received
The position works independently under the supervision of the Systems Administrator of Microbiology & Immunology. Work is reviewed in terms of completeness accuracy and timeliness.

Supervision Given
None

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Undergraduate degree in Computer Science or a related discipline or an equivalent combination of education and relevant experience in managing computer systems and applications.

• Demonstrated knowledge of and experience supporting Red Hat/CentOS/Ubuntu Linux Microsoft Windows virtualization technologies network stack complex storage systems (e.g. ZFS) database systems and scripting/programming languages such as Python Perl Bash Java PowerShell and PHP.

• Customer service experience preferably in a help desk or enterprise environment using problem-tracking software.

• Experience sharing best practices in information technology with an emphasis on infrastructure as a service virtualization storage web hosting and private and public cloud environments.

• Ability to foster a safe respectful and inclusive environment for staff and the research community.

• Maintains up-to-date knowledge of current information technology tools practices and industry trends.

• Ability to develop and maintain cooperative and productive working relationships

• Ability to recognize and appreciate various points of view including clients peers and management

• Ability to take initiative work independently under pressure and handle multiple tasks

• Thorough understanding of operationalization and management of enterprise services and technologies

• Ability to translate client solution statements and requirements in order to provide the right solution

• Ability to analyze and redesign workflow/business processes to make them more efficient and effective

• Ability to effectively facilitate groups and partnerships with other departments to achieve appropriate outcomes

• Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical time sensitive deadlines

• Excellent organizational and analytical skills

• Ability to maintain accuracy and attention to detail