Systems Performance Engineering Associate I, Systems Analysis and Support
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Systems Performance Engineering team ensures the uptime reliability and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate:
- Siemens and AllenBradley PLCs
- Conveyor systems motors actuators valves and safetycritical devices
- Sensors and industrial automation components
- Servers running multiple software services databases and HMIs
When a system failure occurs customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures softwarerooted failures working with IT partners and coordinating design engineering teams as necessary all while and ensuring customers receive timely communication.
This role is ideal for someone who enjoys multidisciplinary problem solving thrives in a critical support environment and wants exposure to industrial automation serverside software and largescale system behavior.
As a Systems Performance Engineer I you will provide frontline technical investigation and resolution of system issues reported by customers through tickets or direct this role you will focus on:
- Troubleshooting failures across software services databases HMIs and system interfaces
- Interpreting data from PLCs field devices and safety systems
- Understanding the interactions between automation hardware and serverhosted software
- Coordinating with internal teams (Controls Applications IT Deployment etc.) to drive issues to resolution
- Keeping customers informed throughout the process
- Ensuring rapid restoration of system functionality to minimize downtime
In this role you will have a broad technical curiosity and the ability to understand the full system not just a single component.
This role requires onsite work 5 days per week at our Stittsville Ontario location.
What Youll do as a Systems Performance Engineering Associate I
Customer-Facing Support & Troubleshooting (Primary Function)
- Respond to incidents raised through tickets or calls when customer systems stop functioning
- Troubleshoot issues within software services databases HMI components and configuration files
- Review PLC values I/O signals and automation behavior to identify conflicting conditions or hardware-side root causes
- Remotely access customer systems to perform diagnostics log collection configuration review and recovery steps
- Engage additional teams (Controls Software Development IT Field Engineering) as needed
- Maintain timely clear communication with customers regarding status findings and next steps
- Follow issues through to completion and confirm successful recovery of system operations
System Analysis & Diagnostics
- Understand interactions between PLC logic sensors motors actuators and server-side software
- Analyze logs alarms event timelines and process values to determine root causes
- Identify patterns in recurring issues and escalate improvement opportunities to senior team members
- Document findings incident notes and resolutions clearly
Operational Excellence
- Follow all quality processes documentation standards and escalation procedures
- Participate in continuous improvement of troubleshooting guides internal knowledgebase and team tools
- Support internal testing of configurations or fixes when validating solutions for production systems
The Experience Skills and Abilities Needed
Required:
- Associates degree or technical diploma and a minimum of 2 years related experience
- Foundational understanding of industrial automation (PLCs sensors actuators)
- Basic knowledge of Windows servers software services databases and application logs
- Strong troubleshooting and analytical skills
- Ability to clearly communicate technical concepts to nontechnical customers
- Ability to work onsite in the Stitsville Ottawa office
Preferred:
- Diploma or bachelors degree in electrical engineering computer engineering software engineering mechatronics industrial automation or related field
- Hands-on exposure to Siemens or AllenBradley PLCs
- Experience reading PLC tags I/O maps or ladder logic/function block diagrams
- Basic scripting skills (Python PowerShell or similar)
- Understanding of industrial communication protocols (Ethernet/IP ProfiNet OPC etc.)
- Familiarity with Windows Services SQL-based databases or distributed software
- Experience working in a customer support or incidentresponse environment
Other:
- Strong communicator with the ability to simplify complex concepts
- Calm and methodical under pressure
- Excellent problemsolving and criticalthinking abilities
- Strong organizational habits and attention to detail
- Comfortable asking clarifying questions and collaborating crossfunctionally
- Eagerness to learn and grow technical breadth
What STERIS Offers
The opportunity to join a company that will invest in you for the long-term. STERIS couldnt be where it is today without our incredible people. Thats why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries healthcare benefits tuition assistance paid-time off holidays matching 401(k) annual merit and incentive plans. Join us and help write our next chapter.
This posting is for an existing vacancy within our organization.
Pay range for this opportunity is$62475.00 - $80000.00. This position is eligible for bonus participation with an annual bonus opportunity of 5% of your fiscal year compensation subject to the Bonus Plans terms and conditions.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit.
STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
Required Experience:
IC
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
STERIS is a leading provider of infection prevention and other procedural products and services. Learn more here.
