Manager-HRO

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
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Inviting applications for the role of Manager: HRO
This role is responsible for managing end-to-end recruitment operations onboarding and compliance processes to ensure a seamless candidate and employee experience. This role oversees the administration of job requisitions sourcing interview coordination offer management and new hire data processing in alignment with organizational policies and service-level standards. The incumbent ensures data accuracy compliance and timely updates across HR systems such as Workday SAP or SuccessFactors. Additionally the role is accountable for maintaining recruitment metrics supporting audit and reporting requirements and ensuring background verification and onboarding documentation are completed accurately. Partnering closely with recruiters hiring managers and HR partners the Assistant Manager drives operational efficiency process governance and continuous improvement across the hiring and onboarding lifecycle.
Responsibilities
Employee Screening and Onboarding:
Create and manage background check (BGC) packages in third-party vendor systems according to Customer client requirements.
Initiate BGCs through Customer-approved third-party vendors validate results against the approved matrix and report results into the system of record.
Monitor BGC progress and analyze results for clear and unclear cases.
Prepare reports highlighting key employee screening observations and recommendations for Customer review.
Respond to and resolve queries from internal employees vendors and candidates regarding BGC processes.
Handle low-complexity BGC adjudication scenarios using the Customer-approved decision matrix.
Communicate hiring recommendations to the Customer team and convey decisions to candidates per approved methods/templates.
Escalate high-complexity or unclear cases to the Customer-retained team.
Collect and submit BGC documentation to support client audits ensuring timely delivery.
Run and provide reports to the Customer-retained team as required.
Verify and report completion status of onboarding documentation to Customer HR.
Perform I-9 verification and other work eligibility checks where applicable.
Validate contractor background check completion from the designated third-party vendor.
Track and confirm completion of contractual employment agreements with Customer.
Coordinate with contractors throughout the onboarding journey until day-one.
Respond to contractor queries related to onboarding process compliance logistics and day-one readiness.
Consolidate onboarding readiness status (documentation BGC IT readiness training) and report to Customer HR.
Confirm day-one readiness to Customer HR team.

2. Job Requisition & Description Management
Post jobs on internal and external job boards (career site referral portal job boards).
Validate and update job descriptions ensuring accuracy in location recruiter details and other key fields.
Maintain job description version control and ensure timely updates upon approval.
Provide recruitment metrics aligned with organizational and business KPIs.
Coordinate requisition approvals and status updates with hiring managers and HR partners.
3. Sourcing & Screening
Initiate sourcing per recruitment plan via job boards internal portals and employee referrals.
Source and screen resumes based on mandatory and preferred qualifications.
Maintain a robust candidate pipeline in the system.
Share shortlisted profiles with hiring managers and coordinate assessments or interviews.
4. Interview Coordination & Feedback Management
Schedule interviews and assessments (technical skill and culture fit) by coordinating availability of candidates and interviewers.
Ensure all interview participants receive job descriptions candidate resumes and interview materials in advance.
Collect record and update interview feedback in the designated HR system.
Track and manage candidate progress through the selection process.
5. Offer & Pre-Onboarding Administration
Review and confirm rehire eligibility and finalize offer details.
Prepare and send offer packages to recruiters and candidates for review and acceptance.
Track offer acceptance and maintain candidate status updates in HR systems.
Initiate and coordinate background verification through the approved vendor portal.
Follow up with candidates and vendors for pending BGC details or documentation.

6. New Hire Data Processing & System Management
Create and update new hire records including profile location pay details and start date.
Move candidates to appropriate hiring statuses in the HR system (Workday / SAP / SuccessFactors).
Ensure all pre-hire compliance steps and documentation are completed accurately and on time.
7. Reporting & Compliance
Develop create and distribute regular recruitment performance and service-level reports.
Provide recruitment and compliance reports to meet internal and regulatory requirements.
Generate ad-hoc reports and metrics based on leadership or audit requests.
Maintain accuracy confidentiality and data integrity in all systems and reports ty and data integrity in all systems and reports
& forms compliance
Share documentation requirements with the candidates and collate documents
Verify and report out documentation completion status
Validate I-9 document submissions by the candidate
Verify background check completion status from Customers designated third party vendor and report out status for onboarding readiness
Confirm with Customer that candidate is ready for his or her first day with HR
Coordinate with the hired candidate throughout the hiring journey until his or her first day in the role and answer the candidates basic queries
Qualifications we seek in you!
Minimum Qualification
Bachelors degree in Human Resources Business Administration or a related field.
Prior experience within the recruitment staffing or talent solutions industry is strongly preferred.
Relevant years of experience with the end-to-end recruitment process to include onboarding experience.
Should have managed a team of 15-20 FTE.

Direct experience supporting United States recruitment and onboarding processes.
Demonstrated ability to identify support and deliver process improvement initiatives including workflow optimization and standardization.
Proficiency in case management tools (e.g. ServiceNow) and Microsoft Excel.
Experience working with applicant tracking HRIS onboarding and background check systems (e.g. Workday Salesforce Click Boarding SuccessFactors ScoutLogic etc.).
Experience collaborating with third-party background check vendors and understanding related compliance requirements.
Experience working in an HR Shared Services or multi-client operations environment preferred.
Excellent spoken and written English (C1 level) with strong interpersonal and stakeholder management skills.
Strong analytical reporting and problem-solving abilities.
Highly detail-oriented with strong organizational prioritization and time management capabilities.
Strong Quantitative and problem-solving ability: Ability to conceptualize HRO related technical problems and develop an Analytical Road map for them.
Ability to challenge status quo & out of the box thinking
People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others.
Creates a team environment of accountability and commitment.
Ability to work in diverse teams and with multiple stakeholders

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.