Enrollment Services Specialist

The Enrollment Services Associate isresponsible for providing excellent customer service with a student centered equity mindset to all Clover Park Technical College students faculty staff and visitors. The successful candidate supports the Colleges mission of Educating Tomorrows Workforce by enrolling students in college programs assisting students modify their class schedules reviewing their transcripts and other placement measures for entrance requirements and answering inquiries via telephone email in-person and other approved communication/service channels following CPTCs policies and procedures as they relate to Enrollment Services. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success lifelong learning and social responsibility.

This position is represented by the Clover Park Federation of Classified Employees Local 4789.

Duty: Perform admissions enrollment transcript evaluations verifications and other department processes.
Tasks include:

• Process admission applications to include fraudulent reviews and research.
• Process enrollment transactions.
• Processing transcript requests. and enrollment/degree verifications.
• Assist in the drop for non-payment process.
• Assist in manual record conversion of student records
• Credentials (transcript) evaluations prior learning assessment and other credit posting.
• Assist is awarding and documenting credentials earned.
• Use queries and other tools to pull and share requested data related to Enrollment Services and as directed by supervisor.
• Enter student data into college student management system and review transactions for accuracy.
• Troubleshoot transactional or processing errors related to Enrollment Services i.e. unable to register account holds etc.
• Answer inquiries in various modalities regarding admissions registration and other department and college services and processes.
• Provide excellent customer service following CPTC C.A.R.E.S.

• Filing of student records
• Actively contribute to the colleges strategic plan the enrollment management plan and the EDI strategic plan.
• Archive student records as needed.

• High School Diploma
• Minimum or one year experience in a customer service role.
• Experience in data entry with attention to detail and accuracy.
• Intermediate experience and knowledge of computer applications such as Word Excel and SharePoint.
• Ability to work under pressure and handle high volume of services including stressful situations and interactions.
• Ability to problem-solve and critically think organize prioritize and recognize patterns.

• Associates degree
• Experience working in a college office environment preferably Student Services.
• Experience with Washington State Community and Technical College and Student Management System or PeopleSoft
• Immediate experience and knowledge of database SQL or Access.
• Ability to speak read and/or write in a second language i.e. Spanish Korean or Russian.

Application Instructions

• Complete application
• Attach your CTC certifications and/or industry-recognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents dont hesitate to contact NeoGov Technical Support at 1- Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup Steilacoom Nisqually and Squaxin Island tribes and bands and we honor and thank the traditional caretakers of this land. We value the tribes in our community and the impact that they continue to make on our college to this day. For more information about CPTCs commitment to indigenous tribes please visit Work at Clover Park Technical College

At Clover Park Technical College we are proud to be part of Washington States Community and Technical College system supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals families and communities by providing accessible high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee youll have opportunities to participate in college events clubs and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood Washington. Our college has a rich history of professional and technical education dating back to the 1940s when Clover Park School District established aWar Production program training civilians as auto mechanics aircraft-service mechanics ship-fitters welders and blueprint readers. Now CPTC offers more than forty programs in Aerospace Advanced Manufacturing Health Sciences Human Services Business Hospitality Science Technology Engineering Transportation and Trades.

CPTC has two campuses: Our main campus is located in Lakewood WA and our South Hill Campus is located in Puyallup WA.

Learn more about Clover Park Technical College by visitingAboutCPTC.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical Colleges Annual Security Report is available online at Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race color creed religion age marital status national origin sex sexual orientation disability genetic information or status as a disabled veteran or Vietnam-era veteran.

Non-Discrimination Statement

Clover Park Technical College does not discriminateon the basis ofrace color national origin age perceived or actual physical or mental disability pregnancy genetic information sex sexual orientation gender identity marital status creed religion honorably discharged veteran or military status or use of a trained guide dog or service animal.

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