Customer Service Representative

East Syracuse, NY - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE: Customer Service Representative

Location: 6848 Ellicott Drive East Syracuse NY 13057 (100% Onsite)

Duration: 3 Months with possible Extension

Pay Rate: $18.00/hr. W2 All Inclusive

Start Date: Immediately

Start Timeline: Must start within 10 business days or sooner

Work Hours: Monday Friday 10:30 AM 7:00 PM EST
Interview Expectations: Must be able to interview within 24 hours

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic chat email social media US mail) support and problem resolution to customers each day in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally the Customer Service Representative initiates the escalation process for unresolved customer problems.

RESPONSIBILITIES

Inbound call representative taking calls from ECPs regarding lens orders order status order tracking remakes and general customer service inquiries
Outbound calls to follow up with ECPs on pending jobs
Average of 8 calls per hour
Assists customers telephonically and non-telephonically with service and support issues
Resolves problems utilizing department tools resources business judgment and expertise and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
Acts as a positive role model by demonstrating continuous performance improvement solid business skills and support of department and company objectives
Ensures productivity revenue generation and quality levels are met to meet and exceed customer and Luxottica Retail expectations
Uses courteous and professional language
Works effectively in a team environment
Creates a win-win resolution to problems

IDEAL CANDIDATE PROFILE

Optical experience preferred (opticians front desk experience)
ABO certification preferred; employees may pursue certification later for pay increase
Optical lab experience is helpful

TRAINING

Training includes online optical courses in-person 1:1 sessions with team lead
Duration: 2 3 weeks before independent calling

BASIC QUALIFICATIONS

High School or equivalent is preferred but not required
Ability to produce quality and professional written correspondence
Ability to perform basic math
Strong customer service orientation
Intermediate PC knowledge Windows operating systems Microsoft Office internet and mainstream web browsers
Commitment to first-contact resolution for customer inquiries
Strong English comprehension and command of grammar

JOB TITLE: Customer Service Representative Location: 6848 Ellicott Drive East Syracuse NY 13057 (100% Onsite) Duration: 3 Months with possible Extension Pay Rate: $18.00/hr. W2 All Inclusive Start Date: Immediately Start Timeline: Must start within 10 business days or sooner Work Hours: Mond...