IT Support Specialist

Job Title: IT Support Specialist

Job Location: Princeton NJ (onsite from Day 1- 25% Travel)

Experience: 8 Years

Full Time and Onsite

Skills: Infrastructure Specialist Architecture L1/ L2 assessment of network systems infra VC collaboration end-user engagement able to correlate to Microsoft apps O365 patch management exposure to EDR DSM tools Microsoft Teams Zoom Genesys

We are hiring IT Support Specialist with the following skillset:

We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership including the CEO and end users across client offices. This role ensures seamless IT support during leadership meetings and conferences while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support proactive troubleshooting and maintaining high service standards in a fast-paced enterprise environment.

Key Responsibilities:

• Provide executive-level IT support for senior leadership ensuring minimal disruption during meetings and conferences.
• Deliver remote and on-site end-user support across client offices.
• Manage laptop allocation maintenance and troubleshooting for hardware/software issues.
• Perform basic network systems and infrastructure troubleshooting.
• Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams Zoom Genesys).
• Handle patch management EDR and DSM tools for endpoint security and compliance.
• Support connectivity issues related to ILL/MPLS/SD-WAN.
• Collaborate with OEMs resellers and service providers for escalations (L3/TAC level exposure desirable).
• Maintain documentation and provide timely updates to stakeholders.
• Occasional travel to client offices for business-critical IT support.

Mandatory Skills:

• L1/L2 assessment of network systems infra VC collaboration tools.
• Strong knowledge of Microsoft apps O365 patch management.
• Exposure to EDR DSM tools and enterprise collaboration platforms (Microsoft Teams Zoom Genesys).
• Hands-on experience in executive support within a fast-paced enterprise ecosystem.
• Understanding of connectivity technologies: ILL/MPLS/SD-WAN.

Desirable Skills:

• L3/TAC level exposure with OEMs resellers and service providers.
• Advanced troubleshooting and escalation management.

Skills to be Evaluated On:

• L1/L2 troubleshooting of network systems infra VC collaboration tools.
• Ability to correlate issues with Microsoft apps O365.
• Patch management and endpoint security (EDR DSM tools).
• Proficiency in Microsoft Teams Zoom Genesys.
• Connectivity troubleshooting (ILL/MPLS/SD-WAN).
• Executive support experience in enterprise environments.

Key Attributes:

• Strong communication and problem-solving skills.
• Proactive approach with attention to detail.
• Ability to work independently and under pressure.