Front Desk Agent GEE
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Tasman a Luxury Collection Hotel Hobart is located just steps from Hobarts waterfront and the citys top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists The Tasman reflects the true spirit of the destination.
The Opportunity
The Tasman Hobart is now searching for two engaging experienced and committedGuest Service Agents to join ourteam! Were looking for hospitality extraordinarywho have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.
If you have experience in a similar role a natural organiser have the ability to multi-task are detailed oriented and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.
Key Accountabilities
Begin your journey with us as aGuest Experience Expert.You willprocess all guest check-ins check-outs room assignments and room change/late check-out requests secure payment activate/reissue room keys resolve guest calls will provide consistent outstanding guest experience in everything that you do.
- You will anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues with strong attention to ensuring a positive guest experience.
- Excellent customer service experience
- Contact appropriate individual or department as necessary to resolve guest call request or problem.
- Process room service orders answer questions on menu selection; record transactions in point-of-sale system process payment and run cashier reports at end of shift.
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn think and grow and continue to evolve in your role
Profile
- 2 years customer service experience as aGuest Service Agent.
- Exceptional interpersonal communication skills.
- Thorough follow up strong attention to detail and problem-solving skills is a must.
- Excellent time management and organizational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience.
- Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have Full working rights for Australia
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
