Help Desk Technician

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

About us

NEOS by Argon & Co helps supply chain operations get it right by delivering best-in-class technology solutions that provide tangible business value. We sit at the intersection of strategy and execution working together to bridge the gap as a truly holistic supply chain solutions provider. Leveraging the expertise of our Argon & Co parent company we bring together the best technologies people and skills from across strategy advisory and ultimately successful systems implementation.

We care deeply about our people and clients. We enjoy working together and our business is built on a supportive inclusive culture. We value the diversity of our employees and operate with a flat management structure that encourages collaboration and contribution from the entire team.

About the role

As a Help Desk Technician you will provide Level 1 support to NEOS customers assisting with key solutions in the Supply Chain domain. This role involves understanding the customers system configurations both on the front-end interface and the back-end database design troubleshooting and triaging issues and managing relationships with customers and vendors to ensure timely resolution.

You will receive training to develop expertise in key vendors software solutions particularly in the Supply Chain Planning space. We work with some of the leading vendors in this field so there will be ample opportunities for learning and growth.

You will have direct access to and work closely with NEOS Practice Leads and Solution Architects. A great opportunity to learn while shadowing delivery teams on active projects and helping to transition solutions into support. We see this role as a direct pathway to a Solution Consultant position providing you with valuable client-facing experience as you support some of ANZs biggest brand-name clients.

Responsibilities:

Provide Level 1 troubleshooting triaging and resolution of customer issues.
Manage communications with customers ensuring timely updates and resolution.
Regularly follow up on issues with vendors and facilitate issue resolution.
Organise code corrections to resolve issues minimising impact on customer operations.
Build and maintain strong relationships with software partners.
Provide monthly reporting on open issues and resolutions.

What you will need to succeed:

To succeed in this role you will be highly analytical and capable of leveraging your technical skills to resolve customer issues effectively.

Bachelors degree in Engineering IT Business Supply Chain or a related field.
Understanding of SQL Windows batch scripting database structures and development processes.
Strong interest in Supply Chain Planning with a desire to understand the details of various systems including Demand Planning Inventory Optimisation and Replenishment Planning.
Excellent written and verbal communication skills with the ability to engage and communicate effectively with stakeholders.
Experience in a Business Analytics role would be advantageous.

This role is ideally based in Melbourne but we are open to candidates who are able to work remotely with occasional travel to support clients.

What we offer:

Flexible annual leave: We offer 25 days of annual leave to support your well-being and work-life balance.
15 days for you: Flexible days for career progression personal development business interests charitable time or important life activities.
Learning is never ending: Internal training programs and opportunities for external training.
Global career journeys: Our International Mobility Program offers opportunities to work and grow in diverse locations worldwide.
Team development days: Up to 15 days per year for training team bonding and knowledge sharing.
Corporate sponsored monthly quarterly and end of year team social events: A mixture of fun and charitable work.
Make your day incentive: Use up to $250 to positively impact your teams day.

We are an equal opportunity employer committed to equity diversity and social inclusion. We encourage Aboriginal and Torres Strait Islander people people from culturally and linguistically diverse backgrounds and people with disabilities to apply.

For further information or to request any reasonable adjustments during the recruitment process please contact

Required Experience:

About usNEOS by Argon & Co helps supply chain operations get it right by delivering best-in-class technology solutions that provide tangible business value. We sit at the intersection of strategy and execution working together to bridge the gap as a truly holistic supply chain solutions provider. Le...