Associate Technical Analyst
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Job Summary
Location: IN - Pune 24/7 Job-ID: 216159 Contract type: Standard Business Unit: Others
Life on the Team
Are you passionate about delivering world-class end-user support and solving complex technical issues with precision As a Technical Analyst in our End User Services team you will provide onsite Deskside Support (L2) helping users with hardware software mobility devices and IT services through our Tech Lounge.Youll be the face of ITproviding expert troubleshooting hands-on support and managing incident and request queues via ServiceNow. If you enjoy solving problems engaging with users and working with cutting-edge technologies this is the perfect role to elevate your IT support career.
What youll do
- Provide onsite L2 support for desktops laptops thin clients mobile/IOS devices and VDI/Citrix environments.
- Offer face-to-face technical support at the Tech Lounge and ensure best-in-class user experience.
- Troubleshoot and resolve hardware operating system and application-related issues (Windows 10 O365 MFA Outlook etc.).
- Manage and update incidents/requests through ServiceNow and ensure closure within agreed SLAs.
- Perform workstation break-fix activities including laptops desktops VOIP phones peripherals and accessories.
- Execute user account administration tasks such as account creation password resets and profile configuration.
- Handle deployment configuration upgrade and decommissioning of end-user devices.
- Conduct remote troubleshooting and coordinate with other support teams or vendors when required.
- Maintain asset records in ServiceNow and support accessory/loaner device management.
- Follow IT quality standards ITSM processes and escalation procedures.
- Support BYOD users provide product demos and assist in technology adoption initiatives.
- Create and update Knowledge Articles and participate in process improvement activities.
- Preserve and safeguard user data following IT security guidelines.
- Participate in events provide onsite support and guide users on IT tools best practices and company policies.
- Work in 247 rotational shifts based on business requirements.
What youll need
- 13 years in Desktop/Help Desk support environments.
- Strong hands-on expertise in Windows 10 and client-level operating systems.
- Proficiency in ServiceNow or similar ITSM tools.
- In-depth knowledge of Office 365 including reporting dashboards and Outlook troubleshooting.
- Experience with Citrix XenApp/XenDesktop or VDI troubleshooting.
- Proficient in installation upgrade configuration and support of Windows OS MS Office O365 and authorized enterprise applications.
- Strong troubleshooting ability for hardware OS and application issues.
- Understanding of ITIL processes (Incident Request Fulfillment Asset Management).
- Vendor coordination and communication skills.
- Excellent problem-solving multitasking and customer service abilities.
- Ability to work in rotational shifts and handle high-volume user interactions with patience and empathy.
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
IC
Key Skills
- JSP
- Lever
- Oracle EBS
- PaaS
- Service-Oriented Architecture
- Business requirements
- Jdbc
- XML
- Microservices
- Cloud Development
- ERP Systems
- Oracle
About Company
Unsere Kunden sind einige der größten Organisationen der Welt. Wir arbeiten hart daran, sie kennen zu lernen, ihre Bedürfnisse zu verstehen und sie in den Mittelpunkt unseres Handelns zu stellen.
