Job Description

The Student Conduct Case Manager plays an integral role within the Student Life team at Indian River State College. Reporting to the Coordinator for Student Conduct this position helps uphold a safe respectful and educational campus environment by supporting the administration of the Colleges student conduct system. The Case Manager oversees day-to-day case management ensures timely and policy-aligned resolution of incidents and works collaboratively with campus partners to promote student well-being and accountability.

This role also contributes to the Colleges holistic approach to student behavior by preparing documentation for judicial committee meetings guiding students through the conduct process and reinforcing community standards that support learning growth and belonging across The River.

About Us

Indian River State College is a leading public institution located on Floridas Treasure Coast serving students across multiple campuses in four counties. We are dedicated to academic excellence innovation and community engagement offering associate and bachelors degrees workforce training and continuing education programs.

At The River we believe every students and employees story matters. We value the different perspectives experiences and talents that come together on our campuses creating a learning environment and workplace thats supportive inclusive and inspiring. With flexible options online on campus and hybrid we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access ensuring every learner has the opportunity to thrive.

Why Join the River

When you join Indian River State College you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; its an opportunity to shape the future uplift students and be part of a mission-driven college that is changing lives every day.

What We Offer
At Indian River State College we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:

Health & Wellness: Medical dental vision flexible spending accounts life insurance supplemental plans and access to our Employee Assistance Program (EAP).

Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.

Retirement Security: Participation in the Florida Retirement System (FRS) plus tax-deferred annuities and Roth 403(b) options.

Time for You: Generous paid vacation personal and sick leave to support work-life balance.

Perks & Discounts: Reduced rates on services and tickets to local attractions.

Growth & Development: Professional development programs leadership training and opportunities to advance your career.

JOB SUMMARY:

Under administrative supervision the Student Conduct Case Manager serves as a key member of the Student Life team at Indian River State College. Reporting to the Coordinator for Student Conduct this position supports the administration of the institutional student conduct system through case management and administrative duties. The position ensures timely and policy aligned resolution of incidents collaborates with campus partners and advances holistic and educational approaches to student behavior concerns. Moreover this role supports the institution in preparing documentation and case files for all judicial committee meetings.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Manage Caseload: Manage a comprehensive caseload of student conduct matters ensuring timely resolution consistent with the Indian River State College Student Code of Conduct and institutional policy. Conduct intake meetings fact-finding conversations and administrative conferences with students and involved parties. Determine appropriate outcomes and educational sanctions in accordance with college procedures. Prepare accurate case summaries official correspondence and documentation in compliance with FERPA and Office of Student Life standards. Interpret and apply the Indian River State College Student Code of Conduct Student Handbook Residence Life guidelines (where applicable) and related campus policies. Ensure procedural fairness consistent application of standards and alignment with federal and state regulations including Title IX and the Cleary Act. Maintain complete and confidential records in Maxient or other college-approved platforms. 45%

• Student Support Prevention Education Provide supportive guidance to students navigating the conduct process emphasizing reflection accountability and decision-making. Coordinate with the AVP Student Life Campus Safety and Security Academic Affairs and all other units to address behavioral concerns and refer students to appropriate resources. Participate in Behavioral Assessment Response Team (BART) processes as needed. Develop and facilitate training for faculty staff resident assistants and student leaders on community standards reporting expectations and the conduct process. Support Student Life initiatives related to well-being conflict resolution alcohol and other drug education and bystander intervention. Represent the Office of Student Life at orientations workshops and educational events across Indian River State College campuses. 30%

• Administrative Duties: Contribute to departmental assessment initiatives including data analysis reporting and identification of trends related to student behavior. Recommend updates to conduct procedures educational sanctions and outreach programming to enhance the student experience and reduce repeat violations. Assist the Ombudsperson with intake of complaints concerns and inquiries from students. Support informal conflict resolution through mediation facilitated conversations and problem-solving strategies. Gather relevant documentation timelines and background information to support impartial review. Maintain confidentiality and neutrality in all interactions and case handling. Help monitor complaint trends and systemic issues providing insights for organizational improvement. Assist with preparing reports briefings and presentations on findings and recommendations. Manage appointment scheduling communication and follow-ups relating to Office of Student Conduct. Other duties as assigned. 25%

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelors degree in higher education counseling social work criminal justice psychology or a related discipline.
• Experience working in student conduct case management student affairs or a comparable functional area.
• Demonstrated ability to maintain confidentiality exercise sound judgment and work effectively with all student populations.
• Strong written and verbal communication skills and the ability to manage sensitive conversations with professionalism.
• Ability to interact in a professional manner with diverse groups of institutional constituents.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to react quickly and calmly in emergencies.
• Strong interpersonal presentation and communication skills.
• Skills in using logic and reasoning to problem solve.
• Experience working with technology applications and databases creating reports that reflect relevant data.
• Valid Florida drivers license.
• Skill in organizing time management and prioritizing.
• Skill in working with Microsoft Office and Windows based applications.
• Ability to be accurate pay attention to details be people oriented multi-task work independently as well as with others and be self-motivated.
• Familiarity with Title IX FERPA Cleary Act requirements and Florida state higher education regulations.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little a job is in this category when it requires a good deal of walking or standing or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work you must have the ability to do substantially all of these activities. If someone can do light work we determine that he or she can also do sedentary work unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline