Customer Support Manager (mfd)

Do you want to work with international fashion brands and retailers and help us solidify our position as a leading innovator in the tech industry Do you thrive on helping others with expert advice and taking decisive action If so youve found the perfect fit! As a Customer Support Manager youll be the primary point of contact for our clients ensuring new customers are onboarded seamlessly and existing ones receive top-notch support. Youre the first person they turn to for guidance on our products and youre the one they count on when something unexpectedly goes wrong.

What Youll Be Doing

• Youll be part of a collaborative support team working directly with clients to ensure their success.

• Youll help customers overcome challenges with our products monitor their progress and provide valuable feedback to our product teams for future improvements.

• As the dedicated 2nd line support for one of our products youll have the opportunity to deepen your technical knowledge and expertise

• Youll take the lead on onboarding new clients ensuring a positive experience from day one and answering all their questions.

• Youll be at the center of the action collaborating with all teams across the company and engaging with a diverse range of customers. Youll gain hands-on experience with different areas of our work and support channels.

Who You Are

We have an idea but you know best!

• You have some relevant work experience related to the customer facing environment

• You are confident with speaking with the customers over the phone addressing their needs and challenges with ease

• Youre an exceptional communicator a natural multi-tasker and you bring a positive attitude to everything you do.

• Customer-centric isnt just a buzzword for you - its at the core of how you work.

• Youre eager to jump into this role with enthusiasm and help us become even better at what we do.

• Youre a highly organized reliable and structured person. Its in your DNA.

• The classic: you have an analytical mindset and like to get to the root cause of the issues

• You are fluent in both Dutch and English.

• You laugh. A lot. Every day.

Meet the Customer Support Team
Were the problem solvers of the fashion tech world - focused fast and fuelled by curiosity. Every day we turn challenges into smooth experiences for our partners. As we grow into the first point of contact across our expanding platform we keep learning improving and exploring whats next. Here your next career step is just a department away - all you need is the drive to go for it.

Whats in it for you

• Attractive salary package based on experience

• 25 vacation days 24th of December off

• Macbook and equipment needed provided by us

• Flexible working hours - No 9 to 5 you are in charge of your time!

• 20 Days Europe Remote Working Program

• A great office - we stick to a hybrid work model (minimum 3 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home

• Regular team activities - Christmas party Trivia nights and even trips abroad to celebrate success together!

• Health is wealth - Sports membership discount mental health support by

• Continuous education - 1000 yearly development budget books and free online tutorials from Pluralsight

• Employee benefits - discounts at great brands

• Sabbatical option one month for 3 years at Fashion Cloud and 3 months if youve been with us for 5 years

Why Fashion Cloud

Were a witty mix of developers fashion lovers and creative geniuses. Youll have the freedom to use and implement your expertise and help Fashion Cloud grow like crazy. Youll get a unique look into the world of a young company and experience that steep learning curve everyone talks about firsthand.

P.S. We are fully committed to our project and go to work with a great mood every day. Its contagious!

If you have any relevant references that you feel are essential for your application please include them with your CV. Your application will be processed in accordance with our applicant privacy policy.