Senior Data Operations Analyst

We are seeking a highly skilled Senior Data Operations Analyst to join our Global Wealth and Asset Management (GWAM) Data Office. This role will focus on managing and optimizing our Azure cloud infrastructure specifically targeting data lake application and platform operations. You will work with cutting-edge technologies like Azure Databricks to enhance our data operations and ensure seamless data accessibility for our global teams.

Position Responsibilities:

• Manage and optimize the Azure cloud infrastructure for data lake operations ensuring high availability and performance.
• Oversee the operation of the Global Wealth and Asset Management data lake applications with ingestion curation a process running on the Azure platform
• Oversee the platform operations and automation for different Azure components like Azure Databricks Data Factory Key Vault ADLS and Unity Catalog ensuring operations resiliency.
• Automate key operation activities by leveraging AI components and build automation for alerting and monitoring to enhance operational efficiency.
• Provide engineering and analytical support for building developing and deploying data models.
• Provide platform operations support to build develop and automate more platform activities.
• Collaborate with end consumers to build a robust consumption model for querying and connecting to the data lake using Databricks connectors and other tools.
• Develop and enforce controls and processes for best practices ensuring compliance and supporting audit evidence requirements.
• Troubleshoot and resolve issues related to data operations ensuring data integrity and security.
• Develop and maintain documentation related to data operations processes and best practices.
• Stay updated with the latest technologies and trends in data operations and cloud infrastructure.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• 3 to 5 years of experience managing and optimizing Azure cloud infrastructure in data operations or a similar role with a focus on cloud infrastructure and data lakes.
• Strong expertise in Azure cloud services primarily Azure Databricks with a strong understanding of unity catalog.
• Experience with automation tools and AI components to streamline operations including alerting and monitoring systems.
• Proficiency in SQL Python or other programming languages used in data analysis and operations.
• Knowledge of RACI incident change and problem management methodologies.
• Excellent problem-solving skills and the ability to troubleshoot complex data issues.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Experience in implementing controls and processes for audit compliance.

Preferred Qualifications:

• Understanding of Terraform for infrastructure as code practices
• Experience in the financial services industry
• Experience with AI tools for process efficiencies
• Hands on experience with various end user tools such as Power BI Alteryx Informatic

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.