Analyst, UKG Workforce Management

Union: Non-Union
Number of vacancies: 3
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Workforce Optimization
Reports to: Director Workforce Optimization
Salary Range: $68932 - $103409 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: February 6 2026

Position Summary

The Analyst UKG Workforce Management is a key member of UHNs Workforce Management team supporting the implementation optimization and ongoing operations of UKG Pro Workforce Management (WFM) across the areas of Scheduling Time & Attendance and Leave & Accruals Management.

The Analyst provides business analysis documentation testing data interpretation and user support to ensure WFM processes and system configuration accurately reflect operational needs across UHNs 24/7 clinical and corporate environments. This role works in close collaboration with operational leaders schedulers timekeepers People & Culture Payroll Labour Relations Digital and the HRIS/WFM project team.

This role is ideal for someone who is analytical detailoriented and eager to support digital transformation in workforce management across a large complex healthcare organization.

Duties

Business Analysis & Requirements Gathering

• Partner with operational leaders schedulers timekeepers and subject matter experts to understand and document current WFM practices across Scheduling Timekeeping and Leaves.
• Document current workflows exception processes and business rules using standard templates and process mapping tools.
• Support requirementgathering sessions to identify futurestate needs for Scheduling Time & Attendance and Leave Management.
• Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Documentation Data Collection & Process Mapping

• Develop and maintain documentation related to scheduling patterns timekeeping workflows leave/absence processes and accrual tracking.
• Collect and validate WFMrelated data including schedule structures pay code mappings leave balances accrual rules exception categories and unit staffing models.
• Identify data inconsistencies and coordinate with operational partners to resolve issues.
• Keep documentation versioncontrolled and aligned with project standards.

Configuration Support & Workflow Alignment

• Assist Leads and technical teams with configuration preparation documentation review and design decision logging.
• Participate in validating configuration across Scheduling Timekeeping and Leave/Accrual workflows ensuring system behaviour aligns with expected policies and rules.
• Support mapping currentstate processes to UKG futurestate workflows identifying standardization opportunities.

Testing Validation & Issue Tracking

• Contribute to the development of test scripts and scenarios covering all UKG WFM modules.
• Participate in SIT UAT and regression testing cycles by executing test cases and documenting outcomes.
• Log defects support defect triage and validate fixes.
• Assist with Payroll parallel testing by verifying timetopay outputs and documenting discrepancies.

Stakeholder Engagement Training & Change Support

• Contribute to the creation of user guides reference materials training content and process documentation.
• Provide handson support during pilot rollouts golives and stabilization periods.
• Support communication of workflow changes and process updates to operational teams.
• Build collaborative relationships with schedulers timekeepers and leaders to ensure adoption and consistency.

Qualifications :

• Undergraduate degree in Health Administration Business Information Systems Human Resources or related field required.
• 13 years of experience in scheduling timekeeping payroll support workforce management business analysis or related operational roles.
• Experience documenting workflows mapping processes and gathering functional requirements.
• Experience with leave/absence processes or accrual tracking is an asset.
• Strong analytical skills and attention to detail with the ability to interpret complex operational scenarios.
• Familiarity with scheduling timekeeping or WFM systems preferred; experience with UKG Pro WFM is an asset.
• Understanding of collective agreements and how they impact Scheduling and Timekeeping processes is an asset.
• Experience participating in systems testing (SIT UAT) including executing test scripts and tracking defects.
• Strong communication and interpersonal skills with the ability to support crossfunctional collaboration.
• Ability to manage multiple tasks in a fastpaced project environment and adapt to shifting priorities.
• Experience in a unionized healthcare environment.
• Experience participating in or leading largescale system implementation projects.
• Familiarity with schedule standardization practices documentation approaches and workforce optimization methodologies.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time