Guest Relationship Executive

N Human Resources & Management Systems

Job Location:

Bangalore - India

Monthly Salary: INR 10 - 10

Experience Required: 0-1years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Designation: Guest Relationship Executive

Experience: 0-3 Years

Job Summary:

The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent

customer service resolving issues promptly and managing relationships effectively. They act as a bridge

between guests and the organization ensuring satisfaction loyalty and positive feedback.

Key Responsibilities:

Guest Experience Management

Greet and welcome guests ensuring a warm and friendly atmosphere.

Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution

Handle guest complaints or concerns in a professional efficient manner.

Coordinate with other departments to resolve issues promptly.

Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management

Build and maintain strong relationships with repeat guests.

Collect and analyze guest feedback to identify trends and areas for improvement.

Implement initiatives to increase guest loyalty and retention.

Team Coordination

Train and guide front-line staff on best practices in customer service.

Ensure staff adhere to service standards and uphold the companys values.

Communicate guest expectations and preferences to relevant departments.

Operational Excellence

Oversee the seamless execution of daily guest-facing operations.

Maintain accurate records of guest interactions complaints and preferences.

Assist in promotional activities or special events for guests.

Reporting & Analysis

Generate reports on guest satisfaction trends and service performance.

Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

Education: Bachelors degree in Hospitality Business Management or related field preferred.

Experience: 1-3 years in a customer service or hospitality role.

Skills:

Excellent communication and interpersonal skills.

Proficiency in CRM software and MS Office Suite.

Multitasking and organizational skills.

Ability to work in a fast-paced dynamic environment.

Personal Attributes:

Empathy and a customer-first attitude.

Attention to detail and a proactive approach.

Professional demeanor and appearance.

Required Skills:

Excellent communication and interpersonal skills. Proficiency in CRM software and MS Office Suite. Multitasking and organizational skills. Ability to work in a fast-paced dynamic environment.

Required Education:

Education: Bachelors degree in Hospitality Business Management or related field preferred. Experience: 1-3 years in a customer service or hospitality role.

Job Description Designation: Guest Relationship ExecutiveExperience: 0-3 YearsJob Summary:The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellentcustomer service resolving issues promptly and managing relationships effectively. They act as a bridgebetween ...