Technical Support Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At Squaretalk we are looking for a great Technical Support Specialist to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
Responsibilities:
- Handling customer requests in a professional customer-oriented approach through our different support channels
- Working on Level 1 with the possibility to quickly ramp up to Level 2 or 3
- Working in a cross-functional environment along with other departments
- Analyzing and listening to call logs spotting common trends and underlying problems
- Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
- Configure SIP phones on Windows Linux and mobile OS
- Set up new user accounts and profiles and deal with password issues
- Diagnosing software faults or Communications errors
Requirements
- Good understanding of networking VoIP and Linux
- Basic understanding of IP networks and troubleshooting (ping traceroute ports discover IP address)
- Advanced Excel skills
- Excellent English skills
- Logical thinking Troubleshooting and problem-solving skills
- Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Great teamwork skills
- A strong customer focus
- Prioritization skills and attention to detail while working on multiple open cases at one time
Benefits
Comprehensive health insurance package including dental and optical care as well as hospital and pregnancy care.
Co-financed Multisport card to support your health and fitness.
Monthly food vouchers
Flexible hybrid working model enabling you to balance work and personal life.
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
