Manager, Communications

Job Summary

Vista is seeking an experienced Communications Manager to oversee daily communication operations across the organization. This role is responsible for the provisioning installation configuration operation and maintenance of all telecommunications systems hardware software and related infrastructure. The Communications Manager will also oversee the Communications Call Center and support system-wide communication stability quality and performance.

Essential Job Functions

Culture & Professional Standards

• Demonstrate full commitment to Vistas Community Cares Program and uphold the AIDET communication method.

• Model Vistas Standards of Behavior including Attitude Appearance Communication Responsiveness Safety Awareness Service Recovery and Sense of Ownership.

• Comply with all organizational departmental and regulatory standards.

• Participate in meetings in-services and training programs to maintain compliance and professional growth.

• Support strategic initiatives and operational changes; seek ongoing opportunities for professional development.

Communications Operations & Management

• Manage the Communications Call Center and administer the Physician Answering Service.

• Oversee project and vendor management across multiple Vista locations.

• Perform system administration of all PBX and voicemail systems across the organization.

• Provide detailed problem resolution and review analyze and approve communication-related billing and contracts.

• Perform Phone Operator duties as needed and maintain technical documentation and standard operating procedures.

• Configure test and install telecommunications hardware and software.

• Conduct quality control system diagnostics and stability checks across the telecommunications architecture.

• Respond promptly to telecommunications issues outages and service disruptions.

• Identify opportunities to improve efficiency and system performance.

Supervisory Responsibilities

• Direct supervision of Communications Operators.

Internal & External Interactions

• Internal: Daily interaction with hospital staff at all levels.

• External: Regular interaction with patients physicians vendors the general public families and visitors.

Equipment Used

• Telephone systems PBX console computers telecommunications software voicemail programming tools and Infortel call detail systems.

Working Environment & Physical Requirements

• Frequent sitting walking standing bending and carrying/lifting up to 50 lbs.

• Occasional pushing of equipment up to 300 lbs.

• Must be able to see with corrective eyewear and hear clearly with assistance.

• May be exposed to infectious diseases emergencies crisis situations and irregular work hours.

• May require wearing protective equipment.

• Bloodborne Pathogens Exposure: No routine exposure.

Minimum Qualifications

Education

• Bachelors Degree in Communications or a related field.

Experience

• Minimum 5 years of communications experience in a call center and/or answering service environment.

• Advanced technical knowledge of telecommunications systems.

• Experience performing PBX and basic voicemail administrative functions including ACD programming.

• Demonstrated ability to troubleshoot software and hardware issues and recommend improvements.

• Strong multitasking and organizational skills.

• Ability to write clear technical instructions.

• Ability to work professionally and collaboratively with staff physicians and vendors.

Specialized Skills

• Proficiency with PC systems PBX consoles voicemail programming communication systems and call tracking tools.

Customer/Patient Age Groups Served

• Must be able to provide appropriate support to all age groups served by the department.

Licensure/Certification

• None required.

Required Experience:

Manager