Director, Client Services

The Director Client Services will oversee a dynamic team of HR Partners (HRPs) supporting multiple clients at the university. This individual will co-define the talent strategy for their client groups and enable their HR Partners to act as effective thought partners and key advisors to units on organizational and workforce strategies. This role will work across the HR function to ensure the team of HR Partners is equipped with current data analytics policy and industry knowledge to effectively serve their clients. The Director Client Services will apply leading HR practices and deep domain knowledge to ensure their team is equipped with tools and strategic guidance needed to transform business strategies and goals into talent solutions that improve the employee experience and achieve business goals. This role will help enable USCs mission and vision while championing USCs culture and values.

For priority consideration please submit your formal application by Friday January 16 2026.

Job Responsibilities

The candidate for the position of Director Client Services will be responsible for:

• Understanding and applying human resources leading practices and key data to contribute to the client units near and long-term strategies and goals. Possessing an understanding of the strategic role of HR Partners in enabling a units strategy and goals. Applying a deep knowledge of HR client services employee relations talent management compensation learning and development organizational development and design change management and promoting community belonging to guide the HR client services team in providing strategic direction to units.

• Demonstrating credibility and workforce strategy and analytics expertise in all interactions with client unit leadership. Demonstrating a broad understanding of units business needs and delivering forward-thinking world-class HR support of those needs. Understanding the value in and driving the use of people analytics to enable data-driven decision making.

• Defining the HR and people strategy for the client unit they oversee based on leading industry practices and talent/organizational data. Equipping HR team with tools necessary to act as an outstanding strategic advisor. Working with HR centers of expertise to establish a plan to transform the in-unit HR role from a tactical to strategic HR service provider including the design/implementation of assessments gap analysis up-skilling/learning initiatives and communications plans for units. Emphasizing the importance of service excellence by interweaving it into project details measurements and development and training of the team. Interacting regularly with stakeholders to collect feedback and ascertain ways to continually improve client services delivered. Creating HR systems and business processes with stakeholders and customers in mind. Meeting deliverables according to planned deadlines.

• Working closely with HR Partners to ensure stakeholder buy-in for processes and strategies. Effectively communicating and presenting to stakeholders of various levels in the organization. Engaging with HR leaders to stay up to date on areas of expertise changes in policy etc. Consistently communicating with direct reports as well as HR customers to understand existing challenges and areas of opportunity. Gathering structured feedback from HR customers to enhance programs and ensure consistency in approach. Providing feedback to the HR Solution Center regarding transactional services and knowledge content provided for purposes of continuous improvement.

• Maintaining regular touchpoints with centers of expertise to ensure HR Partners are equipped with relevant and current data analytics policy and industry knowledge to effectively serve their clients. Providing innovative guidance and recommendations to unit leaders based on HR leading practices and data. Continuously upgrading knowledge skills and abilities needed to keep abreast of regulation/policy changes.

• Overseeing a team of designated HR Partners and providing strategic direction and leadership. Partnering with HR customers unit leaders and HR Partners to define learning career mobility opportunities and develop succession plans. Employing high ethical and equitable management standards creating a high-performing and engaged team. Continuing to develop objectivity and critical-thinking skills to make sound judgments based on keen analysis leading practices and an understanding of desired outcomes. When necessary escalating HR issues in a timely manner.

• Integrating USCs unifying values including integrity and accountability throughout all organizational and HR practices. Developing credible relationships from demonstrated ethical judgment behavior and practiced confidentiality. Promoting an environment that fosters community and opportunities for contributions through ideas words and actions that uphold principles of the USC culture and values including Code of Ethics.

• Disseminating unit university and HR strategies to the unit HR team and discussing key elements and individual responsibilities to deliver on the strategies. Establishing near and long-term HR strategies and goals within the HR community and related units to achieve desired outcomes. Analyzing current and anticipated conditions and limitations that may affect ability to achieve strategic outcomes. Working with colleagues within Client Services to define standards and operating procedures that improve organizational efficiencies and partnerships. Reassigning staff responsibility as needed to avoid challenges or roadblocks to success. Demonstrating through words actions and ideas alignment to USCs strategic plan and the HR organizations strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.

• Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.

Minimum Qualifications

• Bachelors degree in businessadministrationorganizational design and developmentpsychology human resources industrial relations or another related field.

• Ten or more years of experience in one or more of the following fields: human resources human capital management HR employee and labor relations or talent management.

• Four or more years of experience leading teams in a management or leadership role.

• Strong knowledge of a broad range of HR functions including total rewards (includingcompensation recruitment employee and labor relations) talent management (including performance management learning and development) continuous process improvement change management training community and belonging strategiesworkforce planningand organizational development.

• Abilityto consult with business/organizationalunits about strategically managing talent including workforce planning talent assessments and performance management.

• Experience guidinga team with demonstratedvaluesand leadership skills.

• Demonstrated relationshipbuildingskillsto workeffectively with individuals at all levels of an organization.

• Strongpresentationcommunication teamingcapabilities and demonstrated high level writing ability.

• Demonstrated planning and organizational skillseffective time managementabilities anda growth mindset.

• Demonstrated knowledge of labor and employment laws and compliance.

• Knowledge of current federal and state labor and benefits laws and regulations including ADA ADEA COBRA EEOC ERISA FLSA FMLA Health Care Reform Act HIPPA OSHA Pension Protection Act Title 7 USERRA.

• Familiaritywith state laws such as CFRA DFEH IWC PDA Paid Family Leave SDI Unemployment and Wage Orders.

• Ability to exercise discretion with confidential information.

• Strongoral and written communication skills with the ability to tailor delivery to various audiences.

• Proficiency with Microsoft Office applications (Word Excel Outlook PowerPoint).

Preferred Qualifications

• Advanced degree in businessadministrationorganizational design and developmentpsychology human resources industrial relations or related field.

• Twelve or more years of experience in one or more of the following fields: human resources human capital management HR employee and labor relations or talent management.

• Experience in higher education and/or serving in a consultative role directly advising business leaders.

• Six or more years of experience leading teams in a management or leadership role.

• Knowledge of industry trends and leading practicesin HR client service methodologies including serving as a data-driven problem solver influencing at all levels and serving as a trusted coach and independent voice.

• Proven experience creating business and action plans transforming the HR Partner role from a tactical to strategic HR service provider.

• Ability to interface with all levels of the organization influence decision makers and set and manage expectations.

• Developedclient-relationship management skills along with demonstrated experience in developing consultative relationships withleaders.

• Ability to successfully work in a consensus decision-making environment.

• Developedteam-basedmanagement style with the ability to drive change while maintaining an ethical equitable consistent and team-focused work environment.

• Ability to mentor and developstaffby outlining goals objectives implementing support (e.g. teaching) and performance measures andencouraging continuous learning realignment andtraining.

• Ability toenhance and applystrategic initiatives in daily operations providing guidance and support as necessary.

• Experience in a unionized environment.

• Chartered Institute of Personnel and Development (CIPD)Certified Professional in Learning and Performance (CPLP)Organization Development Certified Professional Program (ODCP)Society for Human Resource ManagementCertified Professional/SeniorCertified Professional(SHRM-CP/SHRM-SCP)Professional in Human Resources/Senior Professional in Human Resources(PHR/SPHR)or other similar certifications.

Compensation and Benefits

The annual base salaryrangefor this position is $169000 - $176575. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

To support faculty and staff well-being USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents health wealth and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USCs comprehensive benefits here.

The University of Southern California is an Equal Opportunity Employer.

Minimum Education:
Bachelors degree
Minimum Experience:
10 years
Minimum Field of Expertise:
Bachelors degree in business administration human resources psychology industrial relations organizational design and development or a related field. Ten years experience in HR and/or human capital management (e.g. employee and labor relations talent management). Four or more years experience in management roles able to drive strategies utilizing demonstrated expertise in varied HR domains (e.g. compensation diversity and inclusion). Demonstrated expertise in total rewards including compensation recruitment employee and labor relations talent management (e.g. performance management learning and development) continuous process improvement change management training diversity equity and inclusion strategies workforce planning and organizational development. Excellent ability in consulting with business/organizational units about strategically managing talent. Proven success guiding teams with demonstrated values and leadership skills. Excellent written and oral communications skills with the ability to exercise discretion with confidential information. Proven knowledge of current labor and employment laws and regulations (e.g. ADA COBRA FLSA). Demonstrated success consulting with unit leaders on workforce planning talent assessments and performance management. Proven and effective planning organizational and time management skills. Demonstrated emotional intelligence and excellent interpersonal and conflict-resolution skills able to develop positive working relationships and strong rapport with people from diverse backgrounds. Proven success guiding teams with demonstrated values and coaching skills. Ability to manage one or more direct reports. Proficiency with Microsoft Office.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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Experience:

Director