Concierge Supervisor

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Shift: Monday - Friday 7:30 am-4:30 pm

Williams Lea is hiring for a Reservations & Concierge Lead!

First impressions are everything and those impressions reflect our core principles and values.

The Reservations & Concierge Lead is focused on building and developing our team of brand Ambassadors at both front of house and within reservations. The role involves a strong focus on direct supervision of our client facing teams and a hands-on approach to supporting these environments.

The ideal candidate possesses a positive attitude collaborative management style and is laser focused on delivering exceptional client service.

In fact youre passionate about client service and possess an acute attention to detail.

Your role is to provide an integrated visitor experience treating all visitors like VIPs and projecting the brand of the firm.

This is an ideal position for someone who has experience in the luxury hotel world.

Responsibilities

Provide hands on leadership support for Reservations & Concierge team.
Identify problems and issues at the earliest possible moment and solve them.
Monitor performance of staff provide feedback coaching and training as required.
Manage team scheduling holiday working hours and other admin related issues.
Must have excellent organizational skills and attention to detail.
Must be able to meet deadlines and complete all projects in a timely manner.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills with the ability and understanding of when to escalate a problem to a management level.
Good written and verbal communication skills.
Must work well in a team environment.
Ability to work in a fast-paced environment.
Professional telephone demeanor.
Must be self-motivated with positive can-do attitude.
Proven customer service skills are required to create maintain and enhance client service relationships.
Must be able to communicate and interact effectively with multi-functional and diverse backgrounds

Qualifications :

Education

Bachelors degree or equivalent experience
Minimum (5) years Reservations/ Concierge experience

Experience

Previous client service experience essential
Corporate Meeting room booking experience desirable
Hospitality & Events experience essential
Excellent written and oral Communication skills required
Positive interpersonal skills required
Excellent computer and typing skills required Excel and word proficiency required
Excellent listening and comprehension skills required
Expected to work with guests and visitors to ensure superior satisfaction
Will be required to take initiative and get creative in resolving guest challenges.

Additional Information :

RRDs current salary range for this role is $58240 to $60320 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

#GOC

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

Employment Type :

Full-time

Shift: Monday - Friday 7:30 am-4:30 pm Williams Lea is hiring for a Reservations & Concierge Lead!First impressions are everything and those impressions reflect our core principles and values.The Reservations & Concierge Lead is focused on building and developing our team of brand Ambassadors at bot...