2026 Group Benefit Solutions (GBS) Service Operations Strategy & Planning Intern

Location Designation:Hybrid - 3 days per week

When you join New York Life youre joining a company that values career development collaboration innovation and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

About this Role:

New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from May 2026 to August 2026 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern youll contribute to the success of various strategic initiatives attend learning and development activities gain insight into our business and how our company functions and participate in additional networking opportunities.

This internship opportunity will be hybrid located at our Philadelphia PA office.

Are you a strategic thinker creative hardworking and want to learn more about a career in a Service organization

Were seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern you will have the chance to gain hands-on experience in the world of service strategy process improvements and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.

How Youll Grow:

• Join a team that supports key strategic initiatives for customer and client facing functions
• Gather inputs and help design/implement tools used for career progression within Service Operations
• Measure the value of our work in terms of benefit risk and cost (including capacity)
• Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
• Provide an accessible format and maintenance of core documentation for the department: Communications Marketing Materials Key Presentations etc.
• Provide insight into better ways of balancing onsite work and virtual collaboration
• Support efforts to analyze call data in order to identify key insights and trends in customer interactions
• Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
• Enhance the process for capturing project across Service Operations
• Assist with AI use cases and custom GPT support
• Help analyze quality data to make it more actionable to business partners
• Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard

What Youll Bring:

• Must be a rising junior or senior at an accredited 4-year university or college pursuing a degree in General Business or a related field
• Cumulative minimum GPA of 3.0 or higher
• An interest in pursuing any of the following careers: service project management process engineering change management business leadership technology projects strategic management
• Experience in leadership roles or participation in campus/community extracurricular activities
• Strong written and verbal communication skills
• Excellent interpersonal and collaboration skills
• Ability to work under pressure and take initiative
• Comfortable partnering with business leads subject matter experts and IT professionals to drive results
• Proficiency with Microsoft Office software especially Microsoft PowerPoint
• Ability to work independently and within a team environment
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Results driven quick leaner and ability to establish credibility with varied audiences
• A highly organized energetic and creative professional

Intern Placements include:

• Real Estate
• Workforce Management
• Analytics/Insights
• Artificial Intelligence Solutions
• Quality Controls
• Risk / Fraud prevention
• Client/Customer Service support
• Strategic Planning & Enablement
• Vendor Management
• Process Improvement
• Project Management

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Salary range:$21 per hour

Overtime eligible:Nonexempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

This position is eligible for health and wellness benefits including but not limited to paid vacation health care insurance and flexible spending accounts 401K match and tuition assistance/student loan repayment program.

Please note: At this time employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.