CRM Coordinator
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- CRM CoordinatorDepartment:Enrollment Management and MarketingLocation:RemoteType: Full-Time HourlyPay:$20.20 per hour (Pay range may vary based on geographic location)Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.Job Summary:The CRM Coordinator provides administrative and technical support for the Customer Relationship Management (CRM) platform (Salesforce/TargetX) used across Enrollment Management & Marketing. Reporting to the Associate Director of CRM Operations this position assists with data entry reporting system documentation and user support to ensure the CRMoperatesefficiently and effectively. The CRM Coordinator works closely with Enrollment Systems Administrators tomaintaindata integrity support end users and enhance CRM-driven communication and processes that improve the student recruitmentenrollmentand engagement experience. This role is ideal for individuals interested in developing skills in CRM administration datamanagementand higher education enrollment systems.Essential Functions:
- Perform job dutiesin accordance withColumbia Colleges vision mission and values and contributes to the development of the CRM Operations.
- Perform data entry import and cleanup tasks tomaintainaccuracy and consistency within the CRM.
- Assistwith monitoring and resolving basic data integrity issuesduplicatesand system errors.
- Support configuration updates by performing routine testing reviewing results and reporting issues.
- Helpmaintainrecords of CRM system changes workflows and user permissions.
- Respond to user inquiries via email tickets or Teams; escalate complex issues within CRM Operations teams as needed.
- Maintain and update CRM documentation trainingguidesand other resources.
- Assistin preparing and delivering CRM training materials and sessions fornew users.
- Track andmonitoruser support trends toidentifyrecurring issues and suggest potential improvements.
- Reviewsubmittedtickets and help end-users with troubleshooting to ensure complete information is available for Enrollment Systems Administrators.
- Assistin building andmaintainingbasic reports and dashboards under direction from Enrollment Systems Administrators or Associate Director.
- Pull and format data exports for internal reports communications and compliance requests.
- Support data audits and recurring recruitment and enrollment reporting processes.
- Work collaboratively with Admissions Marketing Enrollment Services Academic Affairs and Student Experience to support communication plans and workflows.
- Participate in CRM project meetings andassistin implementing updates and new features.
- Provide feedback on user experience and opportunities for improvement.
- Develop foundational understanding of CRM processes data flows and integrations with other systems.
- Maintain working knowledge of CRM updates and new features.
Supervisory Responsibility: None
Position reports to: Associate Director of CRM Operations
Required Core Competencies and Professional Experience:
- Strong attention to detail and accuracy in data handling.
- Excellent communication customer service and organizational skills.
- Ability to learn and apply new technologies and processes quickly.
- Experience working with databases CRM tools or Microsoft Excel.
- Ability to work collaboratively as part of a technical and operational team.
- Demonstrated ability to manage multiples tasks and meet deadlines.
- Ability to fluently read write and understand the English language.
- Proficiency with the following but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
- Proficiency for using a variety of computer and technology-related software and equipment including Microsoft Office products and database systems.
- Proficiency in using web-based technologies including database systems.
- Ability to work independently and in a team environment with or without direct supervision.
- Excellent communication interpersonal customer service and organizational skills.
Preferred Core Competencies and Professional Experience:
- Bachelors degree in business communications or information systems.
- Experience with Salesforce TargetX or similar CRM platforms.
- Prior experience in higher education especially in admissions or enrollment services.
Required Level of Education:
- Associates degree or equivalent combination of education and experience.
- Experience in administrative support data entry or technical systems preferred.
Other Requirements: Ability to satisfy within the parameters set by the College and consistent with applicable federal state and local laws a criminal background check as a condition of employment.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job the employee is regularly required to sit for long periods of time talk and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop kneel or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is rarely exposed to outside weather conditions; however possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
Interested applicants may apply online at Review of applications will begin immediately and continue until the position is filled. Columbia College is an equal opportunity employer.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include but is not limited to academic residential achievement performance attendance disciplinary employment history credit history driving history and criminal history of public record.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee experience for all regardless of race color national origin gender religion sexual orientation age or disability. The college maintains a safe place for open discourse and overall fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and theJeanne Clery Campus Safety Act(Clery Act) the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at for a printed copy.
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About Company
Since 1851, Columbia College has been offering quality higher education with a wide variety of programs available to everyone. From traditional students to military service members, working adults, and beyond, our commitment to providing a diverse and inclusive learning environment is ... View more
