Manager, Service Operations – Component Rebuild Center

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Number of Openings:

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Position Overview:

Job Description:

Major Job Functions

Organizational Leadership

• Build strong relationships with key stakeholders including customers suppliers employees and union representatives

• Inspire and motivate employees fostering a safe engaged and productive workforce

• Champion a culture of continuous improvement and operational excellence in remanufacturing

• Develop leaders and build talent pipelines for future opportunities within OEM and the broader Finning enterprise

Operational Focus / Performance Leadership

• Develop and execute strategic and operational plans aligned with business objectives

• Communicate plans expectations and key metrics; lead change management initiatives to ensure alignment

• Monitor performance against targets; implement corrective actions to achieve objectives

• Maintain accountability for safety quality velocity and cost metrics

• Identify and mitigate operational risks through effective strategies systems and policies

• Drive Cost & Capital Culture (CCC) improvements through continuous improvement and major investment projects

Customer Focus / Technical Partnership / Market Leadership

• Champion capital investment and innovation to maintain leadership in remanufacturing

• Collaborate closely with OEM and Caterpillar to ensure alignment on technical and strategic priorities

Core Competencies

• Customer Focus: Build strong relationships and deliver customer-centric solutions

• Commercial Mindset: Apply financial and business acumen to drive results

• Decision Quality: Make sound decisions in complex ambiguous environments

• Cultivates Innovation: Embrace change and champion new ideas and solutions

• Drives Results: Set priorities and execute plans with urgency and accountability

• Develops Talent: Build strong teams and future leaders

• Situational Adaptability: Adjust approach to fit changing circumstances

• Courage: Address challenges head-on and communicate with clarity and conviction

Education & Experience

• 510 years of manufacturing experience with proven ability to lead large teams (50) in complex operations

• Undergraduate degree in Business or Engineering; MBA or equivalent work experience

• Demonstrated success in large-scale operations driving operational priorities and fostering a performance-driven culture

• In-depth knowledge of remanufacturing heavy equipment industry and Caterpillar products including component rebuild best practices

• Technical familiarity with Caterpillar components machine products and remanufacturing processes

• Strong understanding of Lean Six Sigma and manufacturing principles with hands-on application experience

• Proficiency in MS Office Suite and service support systems

• Exceptional communication skillsverbal written and presentationwith ability to articulate vision and motivate teams

• Highly collaborative and skilled at influencing stakeholders at all levels

• Strong business and financial acumen with expertise in budgeting forecasting and cost analysis

• Experience leading in a unionized environment with solid knowledge of labor relations and applicable legislation

• Recognized for integrity confidentiality and decisive leadership

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.