Customer Success Manager Canada

AboutâPaniâ

Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities tooperatetheir plants more efficiently saving energy consumablesâand the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.

Pani is part of the 2025âGlobal Cleantech 100 list of companies committed totaking actionon the climate crisis for our contribution to accelerating the water sectors transition to net zero and we are looking for driven enthusiastic people who share this vision.

Position Description

You will be a key part of Panisrevenueteam reporting to theHead of Customer Success serving as a critical intermediaryforbridging the gap betweeninitialsales processes and post-sales customer experience. With a primary mission you amplify the products value to the customer ensuring smooth transitions and consistent value addition throughout the customer journey. Blending technicalexpertisewith a deep understanding of customer needs you will be ensuring the product delivers tangible sustained value throughout the customers journey. You will work closely with the sales team as well as our internal Application Solutions team to provide a world-classcustomerjourney.â

About Youâ

You have a passion for water treatment and have a deep understanding of plant operations and processes. You enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy and CO2 reduction.

What you bring to the team

• University degree in engineering sciences or relevant equivalent education and experience

• Minimum of2years of plant operation/ process engineering experience

• Technical Acumen:Possessa deep understanding of technical treatment plant operations & processes especially in areas like desalination (SWRO BWRO etc.) Beverageplantsand municipal wastewater treatment plants.

• Customer Insight: Ability toidentifycustomer challenges and curate tailored use-cases and demos.

• Interpersonal Prowess:Mustexhibitoutstanding interpersonal abilities fostering relationships with customers and internal teams alike.

• Communication Mastery:Adept at both written and verbal communication ensuring clear conveyance of value propositions and technical nuances.

• Customer Interaction:Comfortable and confident in dealing with customers across various organizational hierarchies.

• Hybrid work:Comfortable to work for a 1-2 days/week from office if based out of Metro Vancouver.

Responsibilitiesâ

• Sales Collaboration:Partner closely with Account Executives to gauge customerneeds andunderstand their Operational Intelligence (OI) requirements & technical plant design availability of instruments data and other elements to prequalify which product fits the customers needs best.

• Product Demonstrations:Lead orassistin showcasing product benefits to end customers highlighting the transformative potential of using OI for decision-making.

• Quarterly Value Reviews (QVRs):Collaborate with Account Managers and the Customer Success team during QVRs. This involves providing Account Managers with technical proofs of customer value creation (cost savings cost avoidance opportunity identification) and related facts that have added value to customers or can addadditionalvalue through upsells or continued usage.â

• Training & Webinars:Organize and conduct webinars and training sessions in tandem with the product and CS teams to ensure customers get the most out of their purchases.

• Technical Content Creation:Design and articulate value narratives specific to customers obtaining value from using Pani Zed producing technical content when necessary. This role also encompasses providing data points for value stories & case studies that offer tangible evidence of the products value to customers.

Nice to Haveâ

• Experience with B2B sales at any stage within the customer journey

• Experience working for a SaaS startup

Does this role sound like the next step in your career

Then we want to hear from you!â If youdontmeetall ofour requirements exactly then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

Our commitment to an extraordinary work environment

At Pani our values drive how we work with each other and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inclusive and diverse community for all employees from allwalks of life. So no matter your gender sexual orientation physical ability religion ethnicity race age or geographical location we are a community that welcomes you.

Our Pani Recruitment Team personally reviews each application.

Location: Canada(remote). Preference Vancouver.