GUCCI Clientelling Manager
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Job Summary
Summary
Job Family Group Description Communication & Marketing:Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.
Job Family Description Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients engages new clients and demonstrates internationally how we set fashion trends.
SubJob Family Description CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.
Job Description
Launch and lead the of Clienteling initiative in store
- Support the Store management in strengthening a clientcentric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
- Ensure the comprehension of the clienteling KPIs monitor the performances and implement action plans to improve them focusing especially on the data collection data quality and client retention
- Coach train & support each client advisor on the selling floor and through onetoone sessions: implement & follow a coaching calendar
Retain and develop the existing clients
- Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
- Inspire CAs to implement initiatives personalized on client interests and profile
- Manage and develop VIG clients through personalized development plans
Recruit new clients within and outside of the store
- Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony
- Provide training motivation and coaching to sales staffs to enhance their clienteling skills calling techniques and client service standards
- Develop multisourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team
Manage One To One appointment (OTO) planning and VIP room (where available)
- Stimulate and assists Client Advisors in preparing executing and followingup OTO initiatives coordinates the OTO calendar and monitors results
- Assist Client Advisors when in the preparation of OTO appointments leveraging on VIP room visual merchandising product and hospitality guidelines
Requirements
- 5 years of Retail experience
- Deep knowledge and understanding of Luxury Business customers competitors and products
- Strong customer focus in line with Gucci hospitality culture
- Team/people management
- Problem Solving Proactivity and Empathy
- Passion for the brand history and creative culture
- Detail oriented organized and professional
- Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate coach and drive others
- Good PowerPoint and Excel skills
- Fluent in English
Job Type
RegularStart Date
Schedule
Full timeOrganization
Luxury Goods QatarRequired Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The official Gucci website. Shop the latest ready-to-wear, handbags, shoes, and accessories from the luxury House helmed by Creative Director Sabato De Sarno.
