Service Alterations Manager
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Job Location:
Stockton on Tees - UK
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a skilled Service Alterations Manager to take ownership of our electrical service alteration projects and deliver an outstanding customer experience from start to finish. If you thrive in a fast-paced environment enjoy problem-solving and take pride in delivering safe compliant and high-quality work this is the role for you.
What Youll Be Doing
Managing the full lifecycle of service alterations relocations and connection modifications.
Acting as the key point of contact for customers contractors engineers field crews and regulatory bodies.
Producing quotations work orders project plans and schedules.
Tracking project progress managing budgets and ensuring all works are delivered on time.
Ensuring all activity meets the highest standards of safety compliance and engineering quality.
Handling technical queries and providing dependable support to internal and external stakeholders.
Driving Customer Satisfaction (BMCS)
Customer satisfaction is one of our core measures of success. As a Service Alterations Manager you play a vital role in shaping the customer experienceand your performance directly contributes to our Business Measures of Customer Satisfaction (BMCS).
Your impact will be seen through:
Strong communication and clear expectations from the first customer contact
Smooth coordination of site assessments and project delivery
Timely updates and proactive issue resolution
Projects completed safely professionally and in line with customer expectations
Your leadership and attention to detail ensure our customers feel informed valued and confident in our service.
What Were Looking For
Experience in electrical services utilities network operations or project management.
Understanding of electrical distribution systems service connections and relevant regulations.
Excellent communication and relationship-building skills.
Ability to manage multiple projects deadlines and stakeholders at the same time.
Strong problem-solving skills and a commitment to safety and quality.
Driven by values powered by inclusion.
At OCU our values guide everything we do: integrity collaboration respect innovation and one company united. They shape how we work with our clients communities and each other. We believe that inclusion is more than a principle its the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive we create a workplace where diverse perspectives are valued and everyone feels they belong.
Together we build stronger teams deliver better outcomes and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process will you require any reasonable adjustments to support you Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the countrys leading blue-chip power water telecoms and ra ... View more
