Operation Support

Pune - India

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Process Execution: Execute day-to-day operational tasks ensuring compliance with established procedures and service level agreements (SLAs).
System Administration: Perform routine system maintenance data entry user provisioning and access management within core operational platforms (e.g. CRM ERP internal tracking tools).
Documentation: Create maintain and update comprehensive documentation Standard Operating Procedures (SOPs) and user guides for all operational processes
Reporting: Generate standard operational reports and dashboards to track key performance indicators (KPIs) such as process completion rates support volume and service reliability.
Improvement Identification: Analyze support metrics and process gaps to proactively identify areas for operational efficiency and suggest improvements.

Key Responsibilities Process Execution: Execute day-to-day operational tasks ensuring compliance with established procedures and service level agreements (SLAs). System Administration: Perform routine system maintenance data entry user provisioning and access management within core operational p...