Senior Investigator Support Coordinator

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsible and accountable for:

Notifying investigator sites sponsors and affiliates of laboratory results exclusion flags and test cancellations as defined in the Statement of Work (SOW).

Monitoring tracking and resolving accession holds and informing the Supervisor and the Project Manager of any delays.

Updating the database with appropriate information and informing personnel of additional testing needs.

Support sites and sponsor with project related questions via phone and email

Effective and timely adherence to management communications meetings and Standard Operating Procedures (SOP).

Assists and supports management in the implementation of global processes and procedures

Tracks and reports metrics as determined by management in the agreed timelines.

Document all service failures resolve and escalate to management when appropriate resolution is incomplete.

Act as a liaison for both internal and external clients

Communicates investigator site needs when new policies or procedures are discussed

Instills a culture where patient safety is top priority

Promptly address patient safety issues and escalates as needed for resolution.

Ensures the investigators needs are explored prior to implementation of new processes and procedures.

Ability to work independently

Work in a team-oriented environment

Establishing a Mentor-Mentee Relationship with temp staff/newly hired staff

To build trustworthy relationship with external clients (Sponsor) may be assigned with key clients

Develop and deliver overview about Investigator Support department to other departments as needed

Ensures a seamless communication and follow-up occurs with both internal and external clients

Provide direct answers to both internal and external clients and provide advice when requested

Consider both internal and external clients needs when making decisions

Support a culture of continuous improvement quality and productivity

Assists in training mentoring new staff members and helping the management to monitor workload in Investigator Support

Assist management team with audits reportable issues CAIRs and other quality issues as needed

Working with Investigator Support staff to decrease workload initiatives and challenges current processes

Resolves identified abnormalities in fax transmission to recipients as defined in the SOW and the database.

Identify database load issues resulting in requisition holds and inform Technical Administrator and Project Manager

Support Management and trainers in answering demands/complaints from other departments or team members

Escalates in a constructive approach teams expectations and concerns to Management

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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Required Experience:

Senior IC

Responsible and accountable for: Notifying investigator sites sponsors and affiliates of laboratory results exclusion flags and test cancellations as defined in the Statement of Work (SOW). Monitoring tracking and resolving accession holds and informing the Supervisor and the Project Manager of any ...