Area Customer Service Coordinator
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Job Location:
Madison, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Title: Area Customer Service Coordinator
Location: Madison WI (Onsite)
Pay Rate: $20/hr Onsite
Schedule: Monday-Friday 8:00 AM-5:00 PM
Travel: Required (40-50 miles within region; personal vehicle; mileage reimbursed)
Position Summary
The Area Customer Service Coordinator supports multiple customer locations within a defined geographic region by delivering on-site service excellence for all Ricoh Managed Services accounts. This role requires strong customer service skills adaptability reliable transportation and the ability to cover multiple sitessometimes within the same day. Responsibilities include mailroom services print services customer communication equipment support data collection and site compliance.
Key Responsibilities:
- Operational & Customer Support
- Support daily operations for all contracted services across assigned customer accounts.
- Perform mailroom tasks print production assembly and handling of incoming/outgoing mail.
- Deliver toner mail and materials (requires walking and lifting up to 50 lbs.).
- Replace printer toner submit service calls perform basic equipment troubleshooting.
- Assist with onboarding new team members and cross-training peers.
- Conduct routine site inspections to ensure safety and Ricoh compliance.
- Coverage Responsibilities
- Travel to multiple customer facilities to provide backup support for vacations absences training or new account launches.
- Adapt quickly to different work environments and customer expectations.
- May act as temporary site lead when required.
- Customer Service
- Create and maintain a professional customer-focused environment.
- Respond quickly to customer inquiries and escalate issues when needed.
- Gather customer feedback to improve operational processes.
- Resolve customer issues or coordinate resolution with management.
- Process & Procedure Management
- Assist management with process improvement and operational best practices.
- Review update and maintain Site Procedure Guides for accuracy.
- Document and collect operational data for Monthly Operations Reviews.
- Maintain accurate monthly expense reports and travel logs.
Required Skills & Qualifications:
- High school diploma required; post-secondary education preferred.
- Minimum 12 months of relevant work experience (customer service or operations).
- Valid drivers license reliable personal vehicle and clean MVR.
- Ability to travel between sites within 40-50 miles.
- Proficiency in Microsoft Word Excel PowerPoint Outlook and basic computer operations.
- Strong communication problem-solving and customer service abilities.
- Ability to adapt to fast-paced changing environments.
- Ability to perform repetitive tasks and follow set procedures.
- Basic math and data entry skills.
- Ability to lift up to 50 lbs. push/pull equipment on wheels up to 400 lbs. and walk between buildings or parking areas.
- Ability to stand walk bend reach stretch and climb as needed.
Working Conditions:
- Office/warehouse environment with moderate noise levels.
- Frequent walking standing and physical activity.
- Frequent local car travel.
- Schedule flexibility required (some sites may open at 6 AM or close at 7 PM; occasional weekend needs).
Preferred Skills:
- Mailroom operations
- Ordering supplies
- Experience supporting multiple locations
- Print/copy center experience
- Strong organizational and documentation abilities
Required Skills:
mailroomorderingcustomer service
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
