Manager, Azure Technical Support
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Job Location:
Buffalo, WY - USA
Yearly Salary:
$ 74400 - 119100
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
This position is located in our Buffalo-NY office with opportunity to be on a hybrid schedule and a few days remote per week.
Were seeking a hands-on Manager Azure Technical Support with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting performance optimization and operational excellence. This role blends strategic leadership with technical depthideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.
Team Management
Mentor and manage a team of cloud engineers support specialists and Azure support engineers
Foster a culture of accountability learning and continuous improvement
Conduct regular performance reviews and skill development planning
Operational Excellence
Define and monitor KPIs such as MTTR ticket volume and CSAT
Drive automation of diagnostics and resolution workflows using Azure-native tools
Ensure compliance with security privacy and governance standards
Cross-Functional Collaboration
Partner with Product Engineering and SRE teams to align support with platform goals
Coordinate with global support teams to share best practices and insights
Represent the support function in strategic planning and roadmap discussions
Technical Leadership
Lead a team that troubleshoots and resolves Azure-related incidents outages and performance issues
Serve as escalation point for high-impact customer Azure issues across networking storage compute and identity
Ability to work with customer base via phone and email for escalations or day to handling
Stakeholder Engagement
Present weekly insights trends and recommendations to leadership
Advocate for customer-centric solutions and proactive support strategies
Required Skills & Qualifications
High school diploma (or equivalent) required. Secondary degree preferred.
5 years of experience in cloud engineering or technical support with a focus on Azure
3 years in a management role
Azure certification
Strong troubleshooting skills across Azure services (VMs Networking Storage Identity etc.)
Proficiency in Azure CLI PowerShell and diagnostic tools (e.g. Azure Monitor Log Analytics)
Experience managing technical teams and driving operational excellence
Excellent communication and stakeholder management skills
Azure certifications (e.g. AZ-104 AZ-305 AZ-500) strongly preferred
Deep experience with relevant stack: SaaS platforms APIs databases scripting (e.g. Python/Shell) cloud services (AWS Azure) or networking
Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
Strong understanding of web technologies integrations or system architecture
Experience working with ticketing systems (e.g. Zendesk Jira) and knowledge bases
Experience working with Webservers and Databases Apache IIS MySQL MSSQL and PostgreSQL
Strong knowledge of Application Protocols DNS HTTP HTTPS (SSL) FTP
Basic understanding or experience working on Linux environments
General understanding of technologies on Apis webservice: JSON REST OAuth..
Flexibility working some weekendsand later hours to help fulfil a 24x7 business
*This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all of these duties.
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The typical base pay range for this role across the U.S. is USD $74400.00 - $119100.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
