Client Manager- Cabrio Group
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 90000 - 110000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
The Cabrio Client Manager is the high touch client expert who is responsible for overseeing managing and providing white glove service to a roster of non-profit clients. From development and event strategy to marketing direction and feedback they act as the representative of the Cabrio Group in all client relation matters while calling on cross functional support (event coordination graphic design and other shared services) as needed. The client manager will build strong trusted relationships and effectively manage their portfolio of clients.
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Key Responsibilities
In partnership with CEO accountable for oversight of full client strategy and execution processes to ensure the highest standards are met.
- Client Relationship Management and Strategy Development
- Onboard new clients build strong relationships understanding their organizational DNA and goals
- Craft an aspirational annual roadmap and individual client strategies to maximize the success of the organization. This might be a combination or events marketing and collateral and building of infrastructure within the organization
- Prepare high-level state-of-the-business reports sharing insights with leadership and clients.
- Attend key meetings and meet with client partners.
- Identify challenges and proactively bring innovative solutions to leadership and client.
- Event Planning with Cross Functional Support
- Identify partners who can deliver on event and development needs to match client strategy- leaning on shared services team as needed for support in implementation
- Work with shared services lead and team to follow processes and maintain project plans to ensure quality of services and delivery of results are maintained.
- Attend events for your client organizations traveling as needed (primarily to Brooklyn NY or Deal NJ)
- Creative and Marketing
- Add input to and oversee the creation and maintenance of creative assets including donor books and development presentations and event marketing materials. (With support from Shared services team)
- Coordinate and align PR and marketing efforts with clients reviewing and approving campaigns and materials to ensure they align with the organizations style guide and messaging.
- Create innovative ways to reach the clients donor base and supporters
- Research and Analysis
- Conduct regular research in key areas of nonprofit and event management and best practices as part of company growth strategy
- Research and brainstorm new categories and new opportunities appropriate for organizations
- Partner with CEO on identifying potential partner organizations and building pitches to win the business.
- Support sales activities as needed.
Qualifications & Requirements
- Bachelors Degree
- 5 years in account or client management- non profit experience preferred but not required
- Focus on relationship building and nurturing plus creative problem solving
- Demonstrated ability to think creatively and strategically
- Excellent presentation skills and communication skills
- Excellent relationship building skills
- Strong understanding of client and relationship and processes
- Ability to develop and execute effective organizational plans and strategies
Travel and Office Requirements
Please note that during the Spring and Summer there are many client events beyond traditional working hours. These events primarily take place in Deal NJ or Brooklyn NY. The client manager is expected to be present at events for their clients. Travel and hotel arrangements will be made to allow for attendance at these events and adjustments to work schedules will also be made.
We are currently in a hybrid work schedule where we are in the office Mondays- Wednesdays each week and remote Thursdays and Fridays. Our office is located in Flatiron District NYC.
Over the summer a satellite office will be open in Deal NJ and employees can choose to work from this office or the NYC office.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
A full-service licensing, branding, product design and e-commerce company. Over 20 years in business. Generating billions in sales for our clients. Based in New York.
