Training Operations Coordinator and Tester

Cork - Ireland

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Role: Training Operations Coordinator and Tester - (Analyst)

Scope:

Mandatory Skills: ServiceNow - IT Service Management.

Experience: 3-5 Years Cork

IS&T Training Operations Coordinator and Tester

Scope of Work

Manage training-related logistics including but not limited to: training schedules request workflow classrooms evaluations communications learner support and reports etc. including onsite and virtual

Classroom management virtual and in person from check-in to general logistics

Work effectively with cross-functional teams to coordinate training sessions and events for the IS&T audience and other teams outside of IS&T across client

Act as Saba Learning Management System (LMS) administrator or another LMS including not limited to: data entry reporting troubleshooting and testing

Work within the Content Management System (CMS) to learn test and implement changes to our tooling

Testing and use of a UAT environment and ability to document and provide feedback on results.

Support the global training team by assisting with training material reviews asset management and various regional projects

Manage global training communications and templates for promotions events surveys etc.

Create organize and maintain monthly quarterly and annual reporting and metrics for leadership Assess global training data identify trends and patterns and providing meaningful input on the direction of various programs established and pilots

Support survey creation for IS&T offerings in survey tools

Manage a variety of IT training projects including but not limited to content development software implementation global initiatives

Apply Agile (or other) methodologies to IT learning and development projects driving constant iteration and evaluation

Identify blockers risks and assumptions in all projects drive leadership awareness and decision-making

Facilitate regular meetings and lead training project meetings keeping track of action items blockers etc.

Work effectively with cross-functional teams to coordinate project work process communications etc.

Develop process and cadence to track status of projects including running weekly status meetings with the team and managers

Work with program leads and managers to determine how incoming requests need to be prioritized with current workload across but not limited too Instructor Led training Online Learning and Content Development.

Support of questions and responses in the knowledge inboxes and channels as necessary

Provide regular communications including but not limited to project status updates in meetings and via online communication tools with various stakeholders leadership and people across client and vendors as needed

Usage of any Artificial Intelligence (AI) tools need to follow clients internal usage policies and security requirements. As such unauthorized third-party tools cannot be used for any client project work

Test script writing testing and use of a UAT environment and ability to document and provide feedback on results.

Job Description:Role: Training Operations Coordinator and Tester - (Analyst)Scope:Mandatory Skills: ServiceNow - IT Service Management. Experience: 3-5 Years CorkIS&T Training Operations Coordinator and TesterScope of WorkManage training-related logistics including but not limited to: training sched...