EUC Network Smart Hands Engineer – On CallCasualPart TimeFreelance

Salamander Bay - Australia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description EUC / Network Smart Hands Engineer On Call/Casual/Part Time

Location: Australia (Multiple Sites Onsite Support)

Salamander Bay NSW

Manning StreetTaree NSW

Kenrick Street NSW

Toormina Road NSW

Toronto NSW

Wyong Road Tuggerah NSW

Tweed City

Princes Highway Ulladulla NSW

Baylis Street NSW

Scott Street Newcastle NSW

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Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (Field Support / On-Demand/Casual)

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.

Key Responsibilities:

Provide onsite EUC and network smart hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.

Support network device installations such as routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams to ensure timely resolution.

Maintain accurate logs of dispatch calls asset details and work completion reports.

Coordinate with vendors or third-party support teams when needed.

Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

3 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

Strong knowledge of Windows OS O365 Active Directory and common desktop applications.

Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).

Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).

Familiarity with ticketing tools like ServiceNow Remedy or similar.

Excellent communication and coordination skills.

Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

Prior experience in Casual/on-demand support engagements.

Work Scope:

On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).

Reporting: Regional Service Delivery Manager / Project Coordinator.

Required Skills:

troubleshooting desktop support end user computing network support installation maintenance collaboration communication coordination knowledge of Windows OS knowledge of O365 knowledge of Active Directory knowledge of desktop applications understanding of network concepts hardware troubleshooting familiarity with ticketing tools

Job Description EUC / Network Smart Hands Engineer On Call/Casual/Part TimeLocation: Australia (Multiple Sites Onsite Support)Salamander Bay NSW Manning StreetTaree NSW Kenrick Street NSW Toormina Road NSW Toronto NSWWyong Road Tuggerah NSWTweed City Princes Highway Ulladulla NSWBaylis Street NSWS...