Direct Service Manager Community Services Paradise & Eastern Community Services
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Resthaven Paradise and Eastern Community Services has a permanent full-time opportunity for a Direct Service Manager Community Services.
In accordance with the vision mission and values of Resthaven the Direct Service Manager is responsible for assisting the Home and Community Service Manager in ensuring the provision of quality community-based services.
The Direct Service Manager fulfils a valued leadership role and works alongside the Clinical and Customer Service Managers. The role will demonstrate commitment to the provision of person-centered care and services. The Direct Service Manager working closely with the Care Partner and Home Support Worker teams will deliver care and services that meet the needs and choices of individuals who have been approved for Home Care Programs or Private Funded Services.
In this role it is expected you will provide leadership and guidance to others by fostering collaboration ensuring accountability and promoting service excellence through sound operational decision-making. This includes facilitating effective team communication using inclusive audience-appropriate language resolving communication challenges and serving as a liaison with higher management.
The Direct Service Manager is responsible for ensuring:
- Person-centred care and services are delivered to individuals accessing our services
- Daily operations are monitored and services delivered in alignment with Resthavens values and purpose
- Services are coordinated timely and personalized and business outcomes are realised
- A positive team culture is fostered and supports person centred service delivery
Core Responsibilities:
- Work collaboratively with the Home and Community Service Manager and Customer Service Manager to provide person-centred high-quality care and services
- Provide support and guidance to Community Services staff in day-to-day service delivery and customer service
- Resolve client concerns and feedback with professionalism and empathy ensuring open and transparent communication
- Monitor service quality and client satisfaction across area of responsibility
- Analyze monitor and trend incident data and drive positive business outcomes
- Working with the Home and Community Services Manager lead staff performance management process
- Maintain and monitor site training records ensuring staff participate in mandatory training
- Ensure client budgets are managed effectively
- Monitor and manage My Aged Care (MAC) portal as part of direct service delivery including overseeing and updating records management
- Monitor and report on client numbers service hours and client data quality and accuracy and monitoring of compliance with individual care plan review schedule
- Work collaboratively with the Customer Service Manager to respond to complaints and undertake review of complex matters in liaison with the manager
- Coordinate and participate in after hours on-call roster
Encouraging a resilient mindset you will support team members through setbacks and model healthy coping strategies. Leading by example you will coach others in delivering high-quality service and responding constructively to feedback while fostering positive and respectful relationships.
For all confidential queries please contact Kelli Witt Senior Recruitment Business Partner -0
Applications close 9am Friday 19th December 2025.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Resthaven provides high quality aged care services including residential care, home care, respite care, and retirement living in South Australia.
