About the Role

ICF is seeking a detail-oriented Operations Specialist to support projects focused on grants financial management for justice organizations including criminal justice juvenile justice and victim this role you will help deliver training and technical assistance (TTA) on behalf of the Office of Justice Programs (OJP) ensuring smooth operations and exceptional client service.

• Respond to grantee requests for TTA via phone and email.
• Support virtual TTA sessions and webinars including logistics and coordination.
• Draft outreach materials such as correspondence and e-blasts.
• Maintain and update project Standard Operating Procedures (SOPs) and templates.
• Manage project dashboards and SharePoint portals.
• Monitor deliverables and ensure compliance with SOPs for quality control.
• Provide logistics support for meetings and TTA activities.
• Collect and compile data for project reports.
• Prepare consultant agreements and process expense vouchers.
• Perform additional administrative and operational tasks as needed.

• Knowledge of training and technical assistance provision.
• Strong organizational skills with the ability to manage timelines and collaborate across teams.
• Ability to work under pressure and handle multiple tasks accurately.
• Excellent writing and proofreading skills with attention to detail.
• Proficiency in MS Office Suite (Word PowerPoint Outlook Excel).
• Familiarity with victim services and victims rights.
• Experience with virtual learning platforms and webinar tools.
• Knowledge of meeting and conference logistics.
• Familiarity with email marketing platforms (e.g. GOV Delivery).
• Ability to thrive in a fast-paced environment managing multiple projects.
• Experience with tools such as Smartsheet Salesforce Microsoft Teams Webex and Zoom.

Additional Attributes

• Strong verbal and written communication skills.
• Professional demeanor and interpersonal effectiveness.
• Ability to work independently and as part of a team.
• Exceptional attention to detail and organizational skills.
• Comfortable engaging with internal staff clients grantees and vendors.

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We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.

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