Automotive Service Advisor

Gainesville, FL - USA

Monthly Salary: $ 600 - 600

Experience Required: 0-5years

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Automotive Service Advisor

Benefits: At Castrol Premium Lube Express we believe in providing a supportive and inclusive work environment that values our employees well-being and career growth. As part of our team you will enjoy a comprehensive benefits package designed to support you in your personal and professional journey:

Competitive Compensation: We offer a competitive entry-level salary commensurate with experience ensuring you are rewarded for your dedication and hard work.
Career Growth Opportunities: We are committed to helping our employees develop their skills and advance their careers within the organization.
Training and Development: You will receive comprehensive training and ongoing development opportunities to enhance your automotive knowledge and service skills.
Health and Wellness: We prioritize your health and well-being with company paid health insurance coverage for eligible employees.
Retirement Savings: We care about your future and offer a retirement savings plan with company matching to help you secure a comfortable retirement.
Paid Time Off: Enjoy a healthy work-life balance with paid time off and holiday pay.
Employee Discounts: Take advantage of employee discounts on automotive services and repairs making vehicle maintenance more affordable.

Job Description: As an Automotive Service Advisor at Castrol Premium Lube Express you will be the primary point of contact for our valued customers providing exceptional customer service and support throughout their automotive service experience. Your role is crucial in ensuring customer satisfaction and maintaining the efficient flow of service operations.

Responsibilities:

Greet customers warmly and professionally establishing a positive and friendly atmosphere in the service area.
Listen attentively to customers concerns and inquiries regarding their vehicles demonstrating empathy and understanding.
Accurately document customer information and vehicle issues to assist technicians in diagnosing and addressing problems effectively.
Provide customers with information on available services maintenance schedules and repair options explaining technical terms in a clear and accessible manner.
Prepare and present estimates to customers for service and repair work including parts and labor costs.
Schedule service appointments and maintain an organized service schedule to optimize shop efficiency.
Coordinate with technicians and other staff to ensure timely completion of service and repairs.
Keep customers informed about the status of their vehicles and promptly notify them of any delays or additional work required.
Handle customer inquiries over the phone email and in-person maintaining a high level of professionalism and patience always.
Upsell additional services or maintenance packages based on customers vehicle history and manufacturer recommendations.

Requirements:

High school diploma or equivalent; additional education or certification in automotive technology is a plus.
Excellent communication skills both verbal and written with the ability to explain technical concepts to non-technical customers.
Customer-focused approach with a strong commitment to delivering exceptional service experiences.
Basic understanding of automotive systems and terminology or a strong willingness to learn and develop technical knowledge.
Organizational skills to manage service schedules effectively and handle multiple tasks efficiently.
Strong attention to detail and accuracy in recording and documenting customer information.
Ability to work in a fast-paced and team-oriented environment.
Proficiency in computer applications and point-of-sale systems.
Previous experience in a customer service role or automotive environment is an advantage but not required.

At Castrol Premium Lube Express we are dedicated to creating a supportive and inclusive work environment where all team members are valued and have the opportunity to thrive.

If you are passionate about cars and providing exceptional customer service we invite you to join our team as an Automotive Service Advisor.

Castrol Premium Lube Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status or any other characteristic protected by law.

Required Skills:

General requirements of an Automotive Service Technician are (this is not an all-inclusive list): Ability to read interpret write and speak technical documents in English. Hablo Espanol es una ventaja! Valid drivers license Ability to obtain a Texas State Inspector certification (requirements ) Be able to maintain an organized neat and safe work area Possess a high level of motivation energy and customer focused attitude Be reliable and able to work a flexible schedule depending on business needs Be able to stand on concrete or metal surfaces for extended periods of time Be able to work in an environment that frequently experiences extreme hot and cold temperatures loud noises and exhaust fumes. Be able to lift and move inventory items trash cans and other work-related items (up to 50lbs.) Be able to work at a rapid pace for long periods of time. Be able to push pull pull-up bend at the knees and waist twist body at the waist raise and hold arms overhead turn head/neck/shoulders as needed grasp and hold tools and other items with hands - all for extended periods of time and/or many times throughout the work shift. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable laws.

Automotive Service Advisor Benefits: At Castrol Premium Lube Express we believe in providing a supportive and inclusive work environment that values our employees well-being and career growth. As part of our team you will enjoy a comprehensive benefits package designed to support you in your per...

Automotive Service Advisor

Competitive Compensation: We offer a competitive entry-level salary commensurate with experience ensuring you are rewarded for your dedication and hard work.
Career Growth Opportunities: We are committed to helping our employees develop their skills and advance their careers within the organization.
Training and Development: You will receive comprehensive training and ongoing development opportunities to enhance your automotive knowledge and service skills.
Health and Wellness: We prioritize your health and well-being with company paid health insurance coverage for eligible employees.
Retirement Savings: We care about your future and offer a retirement savings plan with company matching to help you secure a comfortable retirement.
Paid Time Off: Enjoy a healthy work-life balance with paid time off and holiday pay.
Employee Discounts: Take advantage of employee discounts on automotive services and repairs making vehicle maintenance more affordable.

Responsibilities:

Greet customers warmly and professionally establishing a positive and friendly atmosphere in the service area.
Listen attentively to customers concerns and inquiries regarding their vehicles demonstrating empathy and understanding.
Accurately document customer information and vehicle issues to assist technicians in diagnosing and addressing problems effectively.
Provide customers with information on available services maintenance schedules and repair options explaining technical terms in a clear and accessible manner.
Prepare and present estimates to customers for service and repair work including parts and labor costs.
Schedule service appointments and maintain an organized service schedule to optimize shop efficiency.
Coordinate with technicians and other staff to ensure timely completion of service and repairs.
Keep customers informed about the status of their vehicles and promptly notify them of any delays or additional work required.
Handle customer inquiries over the phone email and in-person maintaining a high level of professionalism and patience always.
Upsell additional services or maintenance packages based on customers vehicle history and manufacturer recommendations.

Requirements:

High school diploma or equivalent; additional education or certification in automotive technology is a plus.
Excellent communication skills both verbal and written with the ability to explain technical concepts to non-technical customers.
Customer-focused approach with a strong commitment to delivering exceptional service experiences.
Basic understanding of automotive systems and terminology or a strong willingness to learn and develop technical knowledge.
Organizational skills to manage service schedules effectively and handle multiple tasks efficiently.
Strong attention to detail and accuracy in recording and documenting customer information.
Ability to work in a fast-paced and team-oriented environment.
Proficiency in computer applications and point-of-sale systems.
Previous experience in a customer service role or automotive environment is an advantage but not required.

At Castrol Premium Lube Express we are dedicated to creating a supportive and inclusive work environment where all team members are valued and have the opportunity to thrive.

If you are passionate about cars and providing exceptional customer service we invite you to join our team as an Automotive Service Advisor.

Required Skills: